EMR Billing Product Manager

NexaPoint Health is seeking an experienced EMR Billing Product Manager who can serve as both a pre-sales consultant and post-sales implementor. You'll be the trusted technical and clinical expert for our healthcare clients, guiding them from first demo to successful adoption.

You'll collaborate closely with product, engineering, and sales leadership while traveling onsite to clinics, hospitals, and specialty practices across Oklahoma and nearby states.

You'll serve as both presales' consultant and post-sales implementor, acting as the technical and clinical EMR expert in the field. As the domain expert in medical billing, coding, and revenue cycle management, you will blend deep revenue cycle knowledge with practical EMR deployment experience.

Reporting directly to the product and sales leadership, you'll:

Conduct onsite demos, workflows analysis, and solution scoping with prospective healthcare clients (physician groups, specialist clinics, hospitals)
Lead full-scale EMR deployments-from requirements gathering to go-live, training, and hyper care support
Drive the product roadmap for the billing module and contribute valuable billing-focused insights to broader EMR feature development
Provide ongoing support, configuration adjustments, and updates based on client feedback
Act as the voice of the customer, synthesizing insights into actionable feedback for our engineering roadmap
Support sales expansion by identifying opportunities and closing deals with potential clients

Key Responsibilities

Pre-Sales & Client Engagement

Engage with clinical and administrative stakeholders to assess workflows and map to EMR functionality
Deliver tailored product demonstrations and assist in proposal development

Product Strategy & Roadmap

Define and prioritize features for the billing module based on market needs, regulatory changes, and client feedback
Provide revenue-cycle-informed recommendations for core EMR enhancements and collaborate with engineering, QA, and design teams

Implementation Support & Client Optimization

Lead or support full EMR deployments, including system configuration, data migration, clinical/billing workflow integration, testing, training, and go-live support
Guide billing-specific configurations (CPT, ICD-10, HCPCS, claims processing) and optimize overall EMR setups to improve revenue outcomes
Provide onsite support during go-live and follow-up visits to resolve clinical and billing issues

Collaboration & Feedback Loop

Regularly relay client needs and challenges to product, engineering, and QA teams
Act as a domain expert and customer champion in internal forums, bridging clinical EMR needs with revenue cycle realities while supporting sales through targeted outreach and upselling

Problem-Solving & Innovation

Proactively identify and resolve complex client challenges-both clinical and financial-using creative, out-of-the-box thinking and practical solutions drawn from deep billing, coding, and EMR implementation experience
Advise clients and internal teams on innovative workarounds or configurations to address workflow bottlenecks, system limitations, or revenue leakage

Required Qualifications

8+ years of combined experience in medical billing/coding/revenue cycle management AND EMR/EHR implementation or configuration, ideally in healthcare practices, hospitals, or software vendors
Proficiency in selling and implementing at least one major EMR system (e.g. Epic, Cerner, MEDITECH, Athenahealth) with deep proficiency in billing processes (claims submission, denial management, payer rules)
Demonstrated success working with clinics and hospital systems across multiple service lines
Exceptional communication: able to present to executive-level stakeholders and train clinical users
Ability and willingness to travel in person to client sites across Oklahoma and nearby states as needed
Bachelor's degree in health informatics, Nursing, IT, or related field preferred

Preferred Attributes

Certifications in billing/coding (e.g., CPC, CPB, CCS) and/or EMR platforms (e.g., Epic proficiency/certification). Background as a clinician is a strong plus
Experience collaborating with engineering teams to prioritize feature requests and drive deliverables
Proven ability to work independently as a self-motivated go-getter, driving issues to resolution without needing constant direction or escalation
Strong creative problem-solving skills, with a track record of developing innovative yet practical solutions to real-world clinical and revenue cycle challenges

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EMR Billing Product Manager