Overview

We are searching for a dynamic Program Director who is able to work independently and assist our agency grow by increasing referrals while retaining high client satisfaction and compliance with all applicable rules and regulations.

Responsibilities

Grow agency census by establishing beneficial relationships with referral sources and increasing referrals
Maintain involvement in the community to bring awareness of agency services
Open and license additional sites
Ensure all DBHDS applicable laws and regulations are followed
Hire, train, retain, and supervise group home managers, program specialists, and home managers
Participate in state monitoring and compliance surveys and complete requests for qualification and related paperwork
Develop and update policies and procedures
Ensure all individual and staff paperwork is accurate, complete, maintained, and kept updated
Ensure all homes are kept up to code in compliance with all applicable rules and regulations, safe and well kept
Ensure home expenses are in line with budget by establishing expense guidelines, monitoring expenditures, and tracking financial operations
Ensure efficient and effective operations
Ensure high level client satisfaction
Work closely with staff to ensure proper scheduling of caregivers and solve issues that arise
Ensure accurate staffing of clients with caregivers based on location, time, skills/needs, and requests
Utilize our web-based care management system to monitor operations including clinical documentation, monitor care logs, and to maintain individual and employee records
Effectively and accurately communicate with employees, individuals, and support coordinators
Ensure effective recruiting of staff, retention, and training
Perform home visits as necessary
Complete incident reporting as necessary
Conduct weekly home visits and supervision with home managers
Conduct weekly, monthly, and quarterly program audits to ensure quality supports and services for individuals
Develop, distribute as appropriate, and monitor staff schedule
Develop and coordinate the planning and implementation of care and support plans, and assume responsibility for the implementation and appropriate documentation as needed
Provide the Executive Director with regular updates and reports on all clients
Prepare and submit monthly reports to the Program Director
Other projects/duties as assigned by administration

Requirements

Good relationships and contacts in the relevant industry
Bachelors or Masters degree
At least 3 years of relevant and related supervisory work experience
Excellent phone skills
Excellent interpersonal skills
Excellent verbal and written communication skills, to effectively communicate with nurses, physicians, case managers and patients
Fast paced
Self-directing and very independent with the ability to work with little direct supervision
Advanced knowledge of computers
Very comfortable with technology applications including personnel recruiting systems, staffing and scheduling systems, electronic medical records systems, Microsoft Word, Excel, and PowerPoint
Very organized and detailed, able to handle extensive amounts of paperwork/documentation
Reliable car, valid State driver's license and car insurance

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