Arcade Beauty is looking for a Junior Customer Project Manager in our South Plainfield, NJ facility This is a Project Management role for customer projects in Manufacturing.

Supporting the Customer Project Managers in championing the timely execution of developmental requests as well as existing purchase orders. Close working relationship with Sales, Quality, and the Logistics Department to make sure orders are completed and processed as scheduled. Develop skills to backup CPMs for client calls and status meetings.

Key accountabilities include:

Compile Daily Management reporting slides every morning
Chair Daily Management meeting on rotating schedule with CPM Team
Update Job Change Log weekly with reasons for revenue moves. Ensure accuracy of reason for revenue moves
Order adjustments as needed by CPM team including validation of pricing, updating and validating shipment schedule (especially for Sephora), ensuring accurate documentation to support order is attached in the order entry screen
Compile and organize DC closure dates across all accounts to support service and revenue goals
Organize client inventory dates to prevent conflicts with production scheduling
Issue ship requests and track status of urgent shipments. Provide follow up and support on logistics as needed. This includes collaboration with clients and clients’ third-party logistics providers
Understand and champion pallet releases for service and revenue goals. Provide direction and decisions to Quality on priority finished good releases
Provide priorities to Planning and OPS to support service and revenue goals
Pull product samples as needed for clients and sales
Support the CPMs in mailing proofs and processing submission feedback received from clients
Organize and upload artwork files for CPM Pre-Press Specialist
Understand transactions in Pre-Press screen to provide support for both the CPM Pre-Press Specialist as well as the CPM team as a whole
Process ITRs for Monarch programming bugs and serve as main contact to IT for system issues. See ITR through to resolution. Provide updates to the CPM team on the progress and resolution of the ITR
Open Help Desk tickets for the team and serve as department point of contact for Help Desk. Provide updates to the CPM team on the progress and resolution of the Help Desk ticket
Manage several of the low volume, low development client accounts independently
Perform the weekly upload of all fragrance orders into Monarch. Review all orders for accurate pricing and ship dates. Ensure accurate documentation is available on all fragrance orders to expedite invoicing
Serve as backup to any individual CPM as needed

QUALIFICATIONS / EXPERIENCE

Strong Project Management and timeline skills.
Advanced excel skills required
Excellent verbal, written communication, and interpersonal skills
Ability to multi-task, prioritize and meet tight deadlines
Must be able to effectively handle multiple projects simultaneously in a deadline driven environment
Ability to work independently and as part of a team and take on new tasks with high level of difficulty

EDUCATION:

Bachelor's Degree from an accredited university required

Arcade Beauty is an equal opportunity employer.

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