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Senior IT Project Manager

Full-Time FAYETTEVILLE, AR, US

Join our growing team and discover why Summit Utilities, Inc. continues to earn national and regional recognition as an employer of choice. Our recognitions include Best Places to Work in Maine (2019–2025); Best Places to Work in Arkansas (2020, 2023, 2025); Best Places to Work in Oklahoma (2022–2025); Best Places to Work in Missouri (2023 and 2026); Best Places to Work in Colorado (2025); Forbes America’s Best Small Employers (2023); and, most recently, Proud and Purposeful Employer (2026).

Summit is a growing natural gas utility providing safe, reliable, and clean burning natural gas service to homes and businesses in Arkansas, Colorado, Maine, Missouri, Oklahoma, and Texas. Being part of the Summit team means embracing excellence and innovation, committing to safety each and every day, and doing all that we can to serve each other, our customers, and the communities where we live. We aim to bring warmth and energy to everything we do.

We have an exciting opportunity for a Senior IT Project Manager (SGL19). This hybrid position can be based in one of our Arkansas or Oklahoma offices, or remotely in Texas.

POSITION SUMMARY

The Senior IT Project Manager plays a pivotal part in delivering mission‑critical projects for Summit’s enterprise applications and integrated systems. This role proactively leads diverse, cross‑functional teams across IT, business functions, and third parties and manages all aspects of the project lifecycle from initiation through closure. The position ensures projects meet stakeholder expectations for quality, scope, schedule, and budget; drives continuous process improvement and organizational change; engages executive leadership and team leads to define and communicate key metrics aligned with Summit’s business objectives; and ensures projects remain consistent with the overall IT strategy.

PRIMARY DUTIES AND RESPONSIBILITIES

Lead end‑to‑end project management activities—including planning, execution, monitoring, and closure for medium‑to‑large‑sized software application projects such as ERP implementations, system integrations, data migrations, and custom development.
Manage project scope, schedule, resources, quality, risks, issues, communication, budgets, and stakeholder expectations.
Coordinate diverse, cross‑functional teams across IT, business functions, vendors, consultants, contractors, multiple locations, time zones, and offshore resource.
Apply project management best practices, methodologies, and standards such as PMBOK, Agile, and Scrum.
Develop and execute IT cutover plans for project go‑lives and align them with dependent business cutover activities.
Prepare project charters, plans, schedules, status reports, change requests, lessons learned, and other required documentation.
Provide leadership, guidance, and direction to project team members and stakeholders; monitor performance, quality, and deliverables.
Track, report, escalated, and resolve project risks and issues, report project status and progress to senior management and sponsors.
Assist project teams in defining scope, goals, requirements, approach, and deliverables that support business objectives.
Partner with business leads and business analysts on requirements gathering, user acceptance testing, and cutover planning.
Work with business leaders and the Training team on change management planning and communications.
Coordinate with Business and IT Leads to deliver smaller‑scope system enhancements and resolve system issues through the Jira ticketing process.
Review project management procedures, identify improvement opportunities, and work with PMO leadership to implement changes.

EDUCATION AND WORK EXPERIENCE

Bachelor’s degree or advanced degree in Computer Science, Information Systems, Business Administration, or a related field.
Ten or more years of proven experience managing medium‑to‑large‑sized software application projects, preferably in the utilities industry and involving ERP, CRM, CIS, or field service systems.
Project Management Professional (PMP), Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or related certification strongly preferred.
Experience with ERP and/or CRM systems, including sales and service processing, customer relationship management, content management, financial management/accounting, manufacturing, and inventory control systems.
Experience with project management and workflow tools such as Jira, Smartsheet, Microsoft Project Online, or Asana.
Working knowledge of Power BI, Tableau, or similar data analytics tools and proficiency with process‑mapping tools such as Microsoft Visio or Lucidchart.
Utility industry experience and SAP experience preferred.

KNOWLEDGE, SKILLS, ABILITIES

Ability to establish and manage effective relationships with business leaders, key subject matter experts, and technical team members in a matrixed organization.
Strong presentation, facilitation, negotiation, and conflict‑resolution skills at all organizational levels, including the ability to bridge functional and technical resources.
Ability to work in a fast‑paced environment while managing multiple projects and priorities in a dynamic, rapidly evolving organization.
Knowledge of computer system capabilities, business processes, and workflows.
Strong problem‑solving, analytical, and decision‑making skills, with the ability to deliver results under pressure.
Proficient knowledge of user acceptance testing methodologies and documentation.
Knowledge of requirements‑gathering techniques, technical specifications, process mapping, system testing, and deployment.
Ability to work independently and remotely with minimal supervision and adapt to shifting priorities and requirements.
Excellent organizational and time‑management skills.
Strong Microsoft Word, Excel, and PowerPoint skills.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Summit offers competitive pay and medical/dental/vision and other benefits that provide flexibility, choice, and support to our employees when they need it most. We understand that home and family are essential pieces of your life, and our benefits are designed to support you both at work and at home.

Summit Utilities, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or protected veteran status and will not be discriminated against on the basis of disability or veteran status.

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