Job Description

As the Senior Director of Product Management, you will play a pivotal role in shaping the future of Balsam Brands. You will lead a team of talented product managers, driving the development of innovative solutions and features that enhance customer experiences, drive profitable revenue growth, and support internal team members’ ability to work flexibly and efficiently.

To be successful in this role, you need to be able to create and share a product vision and to work at a strategic level with other leaders as well as being close enough to the day‑to‑day work so that you can coach and support team members as we continue to optimize our ways of working.

Balsam Brands is a people‑first organization with all the excitement and challenges that come with being a fast‑growing, geographically distributed e‑commerce company. We believe in setting the bar high, leading with candor and kindness, and finding new and better ways of working together.

This position reports to the SVP, Program & Product Management. This is a full‑time, hybrid in‑office position located in Boise, ID or Redwood City, CA.

What You'll Do

Product Strategy: Develop and execute a comprehensive product strategy aligned with the company's overall business goals.
Agile Leadership: Drive the adoption and implementation of agile methodologies, fostering a culture of collaboration, innovation, and continuous improvement. Work with Product, Project, and Tech teams and bring other business partners and leaders along on the journey.
Revenue Growth: Identify and capitalize on market opportunities to drive revenue growth through the development of new products and features.
Customer Focus: Deeply understand customer needs and preferences, ensuring that products and features meet or exceed their expectations.
Team Leadership: Recruit, develop, and mentor a high‑performing team of product managers.
Cross‑Functional Collaboration: Work closely with engineering, design, marketing, and other departments to ensure successful product development and launch.
Data‑Driven Decision Making: Leverage data and analytics to inform product decisions and measure performance.

What You Bring To The Table

10+ years of experience in product management, with at least 5 years in a senior leadership role.
Proven track record of driving agile transitions and increasing revenue growth in an e‑commerce environment.
Strong understanding of product development methodologies and best practices.
Excellent communication and interpersonal skills.
Ability to lead and motivate cross‑functional teams.
Strong analytical and problem‑solving skills.
Demonstrated AI literacy, enabling effective understanding, interaction, and critical evaluation of AI technologies and applications across diverse business functions.

About Us

Balsam Brands is a global, omnichannel retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people‑first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, the Philippines, Canada, and Mexico.

The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.

Check out our flagship brand, Balsam Hill:
Balsam Brands in Forbes:
Balsam Brands on LinkedIn:
Glassdoor:

Benefits

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full‑time team members, our current package includes:

Competitive compensation, including a cash‑based incentive plan; salary is reviewed yearly and may be adjusted as part of the normal compensation review process.
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer‑paid premiums for other coverage tiers that include dependents.
Up to $2,000 annual funding toward HSA accounts.
Medical, transit, dependent care FSA.
Infertility coverage offered on all medical plans.
Generous parental leave program and flexible return options.
Company‑paid life and AD&D insurance.
Company‑paid short and long‑term disability insurance.
401(k) with dollar‑for‑dollar company match up to $4,000 per calendar year.
Employee Assistance Program (EAP) and other mental health and wellness perks.
Paid holidays, annual shutdown week, PTO, and volunteer time‑off (VTO) packages.
Paid 5‑week sabbatical leave after 10 years of employment.
Annual continuous learning benefit up to $1,000 per person, per fiscal year.
Up to $300 flexible reimbursement to support setup of new team member's work‑from‑home environment.
Generous team member merchandise discount.
Identity theft protection, subsidized parking, monthly wellness, pet insurance, accident & critical illness insurance.

Equal Employment Opportunity

At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

All your information will be kept confidential according to EEO guidelines.

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