Overview

You will lead end-to-end, data-driven direct marketing campaigns while serving as the primary client contact. You translate business needs into actionable plans, manage scope, and ensure campaigns meet quality, cost, and profitability targets. You’ll understand Broadridge pricing and oversee campaigns involving data processing, programming, and tabulation. Collaborating with cross-functional teams, you’ll drive efficient delivery and client satisfaction.

Responsibilities

Build and maintain strong client relationships and provide proactive communication through campaign delivery
Translate client instructions and data briefs into internal briefs and production plans
Manage multiple concurrent campaigns with schedules, scope changes, timelines, risks, and issue resolution
Coordinate with cross-functional teams (planners, creative, technical, operations, suppliers) to align with client needs
Lead campaign operations including data processing, programming, tabulation, and direct mail production routes
Monitor quality, cost, profitability, and overall project contribution using pricing models and cost projections
Negotiate timing, cost, and delivery with clients and external suppliers while improving processes and team effectiveness

Key requirements

Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope
Strong client relationship management and stakeholder management across creative, technical, and operational teams
Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability
Understanding of campaign operations including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers
Proficiency in Microsoft Word, Excel, and PowerPoint with strong analytical, communication, problem-solving, and organizational skills

Client relationship management
Stakeholder management
Communication
Data processing
Programming
Tabulation

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Direct Marketing Project Manager