Job Description – Technical Project Manager

RPA & Agentic AI Projects

Company: Catnip Infotech Pvt. Ltd.

Location: Chennai

Employment Type: Full-time

Experience: 7–12 years

Reporting To: Delivery Head / Practice Head

Role Overview

Catnip Infotech is looking for an experienced Technical Project Manager to lead enterprise-level Robotic Process Automation (RPA), Artificial Intelligence, and Agentic AI implementation projects.

The candidate will be responsible for end-to-end project delivery, including requirements assessment, solution planning, technical coordination, customer communication, resource management, risk management, governance, and successful production deployment.

Key Responsibilities

* Manage the complete lifecycle of RPA and Agentic AI projects—from discovery and solution design through development, testing, deployment and support.

* Conduct process-discovery workshops with customers and identify automation and AI opportunities.

* Translate business requirements into functional requirements, technical specifications, user stories and project plans.

* Work closely with RPA developers, AI engineers, solution architects, business analysts, infrastructure teams and customer stakeholders.

* Prepare project scope, effort estimates, timelines, resource plans, milestones and delivery schedules.

* Manage multiple projects and project teams simultaneously.

* Lead RPA implementations using platforms such as IBM RPA, UiPath, Automation Anywhere or Microsoft Power Automate.

* Coordinate the development and deployment of Agentic AI solutions involving AI agents, LLMs, APIs, enterprise applications, databases and knowledge repositories.

* Understand agent orchestration, prompt workflows, human-in-the-loop processes, tool calling, RAG and enterprise AI integrations.

* Ensure secure integration with systems such as SAP, Oracle, Salesforce, HRMS, CRM, ERP, email, document management platforms and customer portals.

* Coordinate infrastructure, cloud, on-premises, cybersecurity and access-related requirements.

* Track project progress, dependencies, issues, risks, change requests and mitigation actions.

* Conduct daily or weekly project reviews and provide accurate status reports to customers and internal management.

* Maintain project documentation, including project plans, MOMs, RAID logs, change-control records, test reports and acceptance documents.

* Establish delivery governance, quality controls and escalation mechanisms.

* Ensure adherence to coding standards, security requirements, data privacy policies and responsible-AI principles.

* Plan and coordinate SIT, UAT, performance testing, production deployment and hypercare support.

* Monitor automation success rates, AI response quality, accuracy, adoption and business benefits after deployment.

* Manage customer expectations and maintain strong relationships with business and technology stakeholders.

* Support presales activities by contributing to solution proposals, effort estimations, demonstrations, SOWs and technical presentations.

* Mentor team members and encourage timely, high-quality and accountable project delivery.

* Identify opportunities for project expansion, additional automation and AI-led transformation.

Required Technical Knowledge

* Strong understanding of RPA architecture, bot development, orchestration, scheduling and exception handling.

* Familiarity with RPA platforms such as IBM RPA, UiPath, Automation Anywhere or Power Automate.

* Understanding of Agentic AI, Generative AI, LLMs, AI agents and multi-agent workflows.

* Knowledge of RAG, vector databases, embeddings, prompt engineering and knowledge-base integration.

* Understanding of API integration, REST services, JSON, webhooks and database connectivity.

* Familiarity with Python, .NET, JavaScript or similar technologies is preferred.

* Knowledge of SQL and enterprise databases.

* Understanding of cloud and on-premises deployment models.

* Familiarity with Azure, AWS, IBM Cloud or hybrid-cloud environments.

* Awareness of application security, RBAC, IAM, credential vaults, audit logging and data privacy.

* Experience with Agile, Scrum and traditional project-management methodologies.

* Working knowledge of Jira, Azure DevOps, MS Project, Confluence or equivalent tools.

Educational Qualification

* Bachelor’s degree in Engineering, Computer Science, Information Technology or a related discipline.

* MBA or postgraduate qualification will be an advantage.

* PMP, PRINCE2, Scrum Master, SAFe or similar certification is preferred.

* RPA, cloud or AI-related certifications will be an added advantage.

Experience Requirements

* 7–12 years of overall IT experience.

* Minimum 3–5 years of experience managing automation, RPA, AI, analytics or digital-transformation projects.

* Proven experience delivering customer-facing enterprise technology projects.

* Experience managing cross-functional technical teams.

* Experience in BFSI, manufacturing, real estate, HR, finance, supply chain or other enterprise domains will be advantageous.

* Experience handling multiple customers or projects concurrently is preferred.

Key Skills and Competencies

* Strong technical project-management capabilities

* Excellent customer and stakeholder management

* Project planning and effort estimation

* Team leadership and resource management

* Risk, issue and dependency management

* Strong analytical and problem-solving skills

* Excellent written and verbal communication

* Ability to prepare professional reports and presentations

* Strong ownership and delivery-focused mindset

* Ability to work in a fast-paced environment

* Willingness to learn emerging AI and automation technologies

* Ability to communicate effectively with both business and technical teams

Key Performance Indicators

* Projects delivered within committed scope, schedule and budget

* Achievement of project milestones and customer acceptance

* Quality of deployed RPA and Agentic AI solutions

* Bot stability, automation success rate and production availability

* Accuracy and reliability of AI-agent outputs

* Timely closure of issues, risks and change requests

* Customer satisfaction and stakeholder feedback

* Resource utilisation and team productivity

* Compliance with documentation, security and governance requirements

* Realisation of expected business benefits and automation ROI

* Identification of new automation and AI opportunities within customer accounts

Preferred Candidate Profile

The ideal candidate should combine strong project-management skills with a practical understanding of RPA, AI and enterprise integrations. The person should be proactive, customer-focused, technically confident and capable of taking complete ownership of complex automation and Agentic AI programs. Candidates who can join immediately or within a short notice period will be preferred.

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