Back Up is an organisation that has inspired and supported people affected by spinal cord injury to get the most out of life for almost 40 years.

Today, the organisation is leading the way in helping people adjust positively to life after a spinal cord injury. The organisation’s services are delivered by people who’ve been there, who understand the journey, and know how to support others. Whether it’s building practical skills through wheelchair skills training, boosting confidence via participation in life-changing courses, or supporting families through challenging times, Back Up is there for everyone affected by spinal cord injury.
Charity People is delighted to be supporting this incredible organisation to recruit for a Freelance Website Project Manager who will lead on the project management of a brand new website for the organisation.

Freelance Website Project Manager

Contract: Freelance, part time role working two to three days per week, for around one year
Day rate: £210 per day
Location: Homebased role with very occasional travel to the organisation’s London office
Closing date for applications: 9am on Friday 28th August
Interviews: Interviews will be held week 7th September

Leading the full website redesign project, and working closely with the Director of Communications and Marketing at Back Up, this role will be responsible for identifying and secure a suitable agency partner, and then leading the management of the full lifecycle of the project through discovery, design, build, launch, post launch troubleshooting and evaluation.

Core responsibilities within the role will include:

Procurement and agency selection including developing a shortlisting framework; evaluation of proposals and leading contract negotiation and onboarding
Project planning and governance including refining project plans and key milestones, ensuring alignment with senior stakeholders
Lead the discovery phase of the website redevelopment including working with Back Up Services team to identify and contact service users that could be involved in user discovery workshops and testing; work with agency to define user needs, personas, and journeys, and to organise and deliver stakeholder workshops to inform design and content structure
Support content audit, information architecture development, migration and content development
Oversee design process to ensure user-centred approach, providing critical review and challenge of agency outputs
Ensure accessibility (WCAG), inclusivity, and best practice UX
Monitor build progress against agreed scope and timelines
Ensure technical quality, performance, SEO, and CMS usability, and oversee integrations (e.g. CRM, donations, third-party tools)
Coordinate content migration planning
Define and manage testing plan, ensuring issues are resolved prior to launch and supporting internal readiness
Oversee launch planning, including risk mitigation and rollback plans
Work with communications and marketing team to plan communications to stakeholders about new website
Post launch, support initial optimisation and troubleshooting; review performance against objectives and provide recommendations for ongoing development and improvement

Other responsibilities

Work with communications and marketing team to support other aspects of digital work such as reviewing and managing GoogleAds programme and exploring options for a digital asset management tool

We would love to see applications from individuals with the following skills and experience:

Proven experience delivering similar website redevelopment projects (ideally in charity or public sector)
Strong experience running digital agency procurement processes
Expertise in UX, accessibility, and content-led websites
Understanding of CMS platforms and integrations
Excellent stakeholder management and communication skills
Ability to challenge constructively and drive quality outcomes
Strong content writing and presentation skills
Experience of managing developing and managing GoogleAds to support communications and marketing team is desirable but not essential

If you’re interested in hearing more about this opportunity, please send your CV to Alice at Charity People in the first instance. Alice can be reached at

We want you to have every opportunity to demonstrate your skills, ability, and potential; please contact us if you require any assistance or adjustment so we can help make the application process work for you.
Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

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