Overview

In this role you lead end-to-end customer-facing projects across Cisco technologies, ensuring alignment with customer goals and Cisco objectives. You own scope, schedule, budget, quality, and customer satisfaction, with regular updates to SDMs and CXMs to keep delivery and adoption aligned. You drive governance, financial forecasting, and compliance, while coordinating with vendors on SOWs and T&Cs. You apply PMI/Agile frameworks and AI-driven tools to streamline planning, risk management, and closeout, and you champion continuous improvement.

Responsibilities

Lead complex, multi-stakeholder projects from kickoff to closeout
Manage project budgets, forecasting, and P&L aligned to SOWs
Ensure governance, risk, and issue management across delivery
Collaborate with SDMs for partner selection, SOW approvals, and governance
Maintain invoicing, payments tracking, and forecasting processes
Coordinate onboarding, security, and compliance requirements for customers
Apply AI/automation to planning, reporting, risk detection, and closeout
Foster continuous improvement through lessons learned and knowledge sharing

Key requirements

Bachelor’s degree or 8+ years of related experience
5+ years of external customer delivery of enterprise software, cloud SaaS, or professional services
Proven experience leading customer engagements across Agile, Waterfall, and Hybrid delivery
Experience with project or program management in enterprise environments
Strong governance, budgeting, and stakeholder communication skills

Stakeholder management
Communication and collaboration
Problem-solving and escalation handling
Agile, Waterfall, and Hybrid methodologies
Project management and governance
Financial forecasting and reporting

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