Program Director, ESP Crisis Services, Leominster

CSO is looking for a Program Director for our CBHC Emergency Services Crisis program in Leominster.

Community Behavioral Health Centers (CBHCs) are responsible for providing a full range of client-centered and family-centered services and interventions for mental health, substance use disorders, and co-occurring disorders.

Our Crisis services offer clients behavioral health assessments, intervention and stabilization (for youth, families and adults,) 24-hour availability (7 days per week,) support from professional Peers, and are a preferred alternative to hospital emergency departments.

This position will provide daily clinical and administrative leadership of the program in collaboration with the Senior Program Director. They will supervise Crisis staff and/or supervisory staff and oversee program access and availability to families and to community agencies of the region.

You Will:

Assist the Program Director in day-to-day operations oversight of the Crisis and CCS/Respite Programs, providing assessments to clients experiencing a mental health emergency and achieving dispositions using the least restrictive services possible
Provide or delegate administrative and clinical supervision of clinical and counseling staff
Collaborate with other professionals providing services to Crisis/Respite clients
Monitor staff scheduling to maintain quality services within approved budget
When requested, conduct regular staff meetings in Crisis and CCS/Respite Programs
Develop pre-crisis plans for clients who are frequent users of program services. Family members, significant others and involved providers will be part of the process if the client so chooses
Collect, record, and distribute statistical information and generate reports as necessary
Maintain and follow all program specific policies and procedures for Crisis and CSU/Respite Programs
Participate in the Utilization Review Team and ensure completion of all paperwork according to federal and state regulatory standards/timelines and agency standards/timelines
If requested, monitor compliance with managed care companies' requirements
Provide annual staff performance evaluations for clinical and counseling staff and assist staff in establishing and achieving professional goals
Participate in the agency's management team and participate in regular management meetings

Your Background:

Clinical Master's degree with at least three years' experience in the evaluation and treatment of children, adolescents, adults, and families, and mental illness
Extensive knowledge of Crisis and Respite programs
Three years supervisory and management experience
Valid driver's license and reliable transportation

Bilingual candidates are strongly encouraged to apply.

We also seek applicants who embody CSO's values by being:

Positive -- maintaining resiliency and focusing on solutions
Respectful -- collaborating and effectively communicating
Insightful -- demonstrating self-awareness and effectively priority setting
Conscientious -- taking accountability and applying feedback

What We Offer:

Competitive salaries, full health and dental coverage, free CEUs for in-house training, ample paid time off, a 403B retirement savings plan, employee referral bonuses, group rate supplemental insurances, a premier employee assistance program, personal cell phone plan discounts, and a flexible, supportive work environment fostering collaboration.

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