The Consultant Project Manager plays a direct role in relationships between Coca-Cola North America Operating Unit (CCNAOU) and its customers clients and business partners and may deliver training and presentations to internal or external audiences in support of these relationships. Working with department leadership. The Consultant Project Manager also initiates and executes process improvements relative to his/her area of responsibility.

This Project Manager position is in the Sales Support Project Department and serves as the internal and external point of contact for clients and customers for Foodservice & On-Premise project activity. Teams with Customer Operations Managers to define customers’ project specifications and co-author project plans for volume generating or equipment placement activities for chain and national accounts. Identifies appropriate order management process to execute and track project activity. Identifies and communicates critical information to both internal and external project stakeholders. Facilitates and follows up on issue resolution with all project stakeholders. Manages order generation and scheduling based on market prioritization and market readiness. Analyzes key learnings from projects and develops future best practices.

What You’ll Do for Us

Provide technical advice for customers business partners and Company associates in order to teach provide expertise or validate equipment/parts or processes.
Research and resolve issues for customers business partners and Company associates in order to expedite service installations or orders using information systems (e.g. KO systems FedEx or UPS databases).
Communicate the work status to appropriate parties to keep them informed and involved.
Receive record and respond to customer or consumer inquiries/feedback using database tools and documented best practices to improve service performance and/or to capture and report data to internal/external users.
Select data and create queries to enhance supplier/client/customer data reporting.
Manage and monitor installation scheduling exchanges parts buy-backs or removals of equipment or other assets by Project Coordinators using Coca-Cola information systems supplier networks and agent contacts to meet customer expectations. Interface between field teams and The Coca-Cola Company to determine optimum project resource allocation to ensure customer satisfaction during conversion.
Prepare Q&A talking points or position statements to ensure the use of Company-approved language in communicating with all audiences to maintain consistency and accuracy of communications.

Qualifications & Requirements

High School Diploma GED equivalent
Bachelor’s Degree is preferred
2-3 years of experience required
Influencing leadership collaboration teamwork strong communication skills presentation skills process and project management
Drives Innovative Business Improvements: Develops new insights into solutions that result in process improvements promotes a work environment that fosters creative thinking and innovation
Problem-solving decision making and critical thinking
Accuracy and attention to detail
Task oriented with strong organizational and time management skills

Two years of related work experience is preferred.

Technical Skills

Software Applications: Knowledge and use of technical software applications appropriate to the specific work activities. (e.g. Basic Company Applications OPS SAP Thirsty FET Quick Base SPPS and SharePoint)
Service Fulfillment: Knowledge of supplier fulfillment capabilities to meet customer and internal requirements.
Ability to build system capability and capacity to ensure service is provided effectively timely and efficiently.
Customer Care: Knowledge of Customer Care’s software systems capabilities and processes.
Business Activity Processes: Ability to establish and define processes and continuously monitor and improve

What We Can Do For You

Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world including Coca-Cola Simply Fairlife & Topo Chico.
Expansive & Diverse Customers: We work with a diversified group of customers which range from retail & grocery outlets theme parks movie theatres restaurants and many more each day.

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