The Program Director is a senior manager in the Group Technology Sourcing organization, working with SVP TS NA and their leadership team – shaping strategy, enabling and tracking program delivery, and ensuring effective governance, knowledge management and employee engagement in the TS NA organization.

What you'll be doing

Work as integrator within TS NA organization, partnering across leadership teams to align priorities, coordinate efforts and drive forward TS NA strategy and program of activities by encouraging close cross-organizational collaboration.
Support the GTS Business Strategy and Communications Director with ongoing work to align and integrate the European and North American TS businesses, including local stewardship of Group Operating Model and associated processes
Lead priority cross-functional initiatives and drive operational improvements and change projects, as directed by either the Business Strategy and Communications Director or SVP TS NA.
Own the end-to-end governance and performance management cycle for SVP TS NA, reporting on program of TS initiatives delivering in support of GTS Three Year Plan for the purposes of tracking progress and benefits realization, including
to Group Exec via QBR/MBR process
Collaborate with Group Finance and HR to assist SVP TS NA with financial and workforce planning, reporting and optimization
Support the SVP TS NA and their teams with timely, quality engagement with Country Unit Sales, including, but not limited to, information relating to portfolio, services, vendor partner updates and schemes
Develop presentations for SVP TS NA for internal, external and partner conferences and meetings, as well as relevant briefing notes for them and their leadership teams (for external and partner events)
Working with Partner Alliances NA to lead and support specific business development and marketing initiatives that materially impact our strategic vendor relationships
In partnership with aligned communications teams in GTS and Group Development, ensure timely and relevant internal communications updates and events (virtual, in-person and hybrid) are produced and delivered to colleagues in TS NA
Working with EA to SVP TS NA, ensure the effectiveness of leadership team meetings, including but not limited to, the development of agendas in line with strategic priorities, recording and tracking progress against actions, and
identifying opportunities for learning and collaboration with Country Units, other Service Lines and Business Services and vendor partners / other external organizations
Other tasks as reasonably requested by the GTS Business Strategy and Communications Director (line manager), SVP TS NA (key stakeholder – dotted line manager) or Chief Commercial Officer (line manager+1)

Critical Success Factors

Success is the design, delivery, and ongoing maintenance of efficient, reliable, and effective GTS platforms.
Successful collaboration / alignment of TS businesses in Europe and North America and ongoing partnership working – with clear evidence of individual role / impact
Clarity of, and adherence to, Group Operating Model for TS in-region and advocacy by respective leadership team
Evidence of successful cross-functional initiatives delivered by incumbent
Clear reporting cadence and templates in place to enable effective contributions to onward reporting
Positive feedback from Country Unit Sales, in terms of value and impact of individual and TS NA collectively in region
Quality, impactful presentations and briefings developed for stakeholders, with positive feedback
Effective internal comms and employee engagement cadences in place
TS NA leadership team well enabled and supported by Program Director

What you have

Legally eligible to work in the United States
8+ years’ experience of working in strategy, general management and/or operations within corporate environment, ideally in IT or wider B2B
Specific experience of working as a business manager or equivalent
Worked in global or multinational environments previously
Previous experience in strategy or consulting role
Proficiency in advanced tools such as Salesforce, Generative AI
Experience with financial and performance management
Previous experience of leading internal communication or working with internal communication teams
Strong organization, time management and stakeholder engagement skills – credibility in working with senior leaders and delivering through others
Highly proficient user of core productivity platforms, e.g. Microsoft Office
Excellent communication and interpersonal skills, both written and verbal
Experienced in developing impactful presentations for / to senior leadership
Strategic thinker and facilitator who is hands-on when it comes to execution and detail
Flexible, resilient and confident in managing multiple competing priorities and projects – bringing structure and accountability to all that you do
Analytical thinker with data-driven decision-making abilities
Sound judgement and strategic awareness, proactively identifying opportunities to add value and amplify impact
Trust-worthy and capable of handling sensitive information confidentially
Willingness to travel

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

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