Client Program Manager

Publicis Re:Sources is at the core of Publicis Groupe, the world's largest communications company. We are the only full-service, end-to-end shared service organization in the industry, enabling Groupe agencies to do what they do best: innovate and transform for their clients. Formed in 1998 as a small team to service a few Publicis Groupe firms, Publicis Re:Sources has grown to 6,000+ employees in over 55 countries. We provide technology solutions and business services, including finance, accounting, legal, benefits, procurement, tax, real estate, treasury and risk management, information security, and global mobility — supporting 110,000+ employees across the Publicis Groupe network. Our people are at the center of everything we do, bringing curiosity, collaboration, and a commitment to excellence to their work every day.

Marcel is Publicis Groupe's AI-powered workbench that connects people, knowledge, and opportunity. As the Client Program Manager, you will guide the end-to-end rollout of Marcel for a major global client. You will work in a hands-on way at the intersection of product, design, engineering, marketing, and communications while partnering with Publicis leadership to tap the full breadth of our capabilities. Success relies on your ability to navigate complex, matrixed organizations and client-facing collaboration and delivery. Visa sponsorship is not available for this role including H1B, OPT EAD etc.

Responsibilities:

Help clients get the most from the Marcel Platform, working on new feature development, and collaborating with stakeholders and cross-discipline teams.
Translate client objectives into a living plan with clear outcomes and success metrics.
Refresh scope, budget, and resources each quarter through joint planning sessions.
Plan meetings, communications, and other checkpoints to keep the team in a state of continuous development.
Coordinate work streams across product, UX, data, and technology delivery.
Run stand-ups, demos, retrospectives, and quarterly business reviews that keep progress visible and decisions timely.
Leverage analytics and feedback to validate assumptions and refine features, especially those tied to media workflow and content activation.
Act as a trusted advisor to leaders across marketing, communications, media operations, and IT.
Inspire high performance across distributed teams in multiple time zones.
Mentor project leads and share best practices across the agency network.

Qualifications:

4-7 years leading complex programs or product launches for enterprise clients.
Proven record steering platform implementations within media operations or content-driven environments.
Comfortable in global, matrixed organizations with vertical and horizontal business units.
Strong command of Agile methodologies and modern delivery tools (Jira, Smartsheet, Confluence).
Solid business acumen: able to tie program decisions to commercial outcomes, operational KPIs, and ROI.
Exceptional written and verbal communication; confident presenting to VP and C-suite audiences.
Gift for creative problem-solving under ambiguity and time pressure.
Proven influencer who can rally cross-disciplinary teams you do not directly manage.

All your information will be kept confidential according to EEO guidelines. This job description in no way states or implies that these are the only duties to be performed by the employee(s) currently in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relations. Salary range: $100 - 125K/yr plus bonus and other benefits. Publicis Groupe offers a comprehensive benefits package including medical, dental, vision, retirement (401(K)), wellness and other employee programs.

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