As the Senior Product Manager of Product Management for Digital Services, you will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

ECI has an exciting opportunity for an experienced Onshore Senior Product Manager to join our team. You will play a crucial leadership & contributor role in ensuring client satisfaction, driving Digital project sales, and overseeing and optimizing the complete execution of offshore delivery. You'll introduce clients to ECI's digital capabilities during pre-sales activities, help win deals, transition them into projects, and ensure their success through ongoing oversight and communication between clients, cross-department collaboration with other teams at ECI, and the offshore delivery team.

This is a highly technical role with the expectation of previous experience and fluency gathering requirements and discussing solution architecture in data services (data lakehouse, data pipelines, data models, relational databases, security, metadata management), AI (third party LLM models/platforms, RAG architecture, vector databases, MCP tools), Cloud services (AWS & Azure including core concepts such as private & public concepts - networking & IAM, compute selection (IaaS & PaaS), firewall solutions, containerization & Kubernetes, governance & best practices), web app development (monolithic vs microservices architecture, pub/sub, API integration, code development to deployment lifecycle), and lastly Microsoft 365 services such as SharePoint Online, Power Platform (Power Automate, Power Apps), Microsoft Purview and related security tools. Lastly, the candidate should have previous experience as a Product Manager (or software engineer that is comfortable with these responsibilities)– collecting requirements, identifying & inferring both client & client user’s needs, and formulating business requirements to functional requirements and translating to technical teams.

This is a hybrid role for candidates based in a commutable distance to New York, NY; 3 days in office, 2 remote.

What you will do:

Collaborate with the Sales team to identify sales-qualified leads and conduct pre-discovery meetings to understand their business and project needs.
Convert pre-discovery insights and requirements into proposals, working with offshore delivery leads, SMEs, and the Director of Product Management, Digital Services to refine and align proposals.
Optimize proposals through estimate reviews and requirement clarification with offshore delivery leads and architects.
Pitch proposals to prospective client stakeholders, highlighting ECI's digital value propositions as well as describing the scope of the engagement.
Ensure successful project execution, maintain a positive client experience and account management, and act as a liaison between clients and the offshore delivery team.
Act as a subject matter expert on cloud (AWS & Azure), data applications & pipelines, application development, and AI solutions, providing consultative resources to clients and internal ECI team members. Expectation to be able to discuss with technical client resources, architects, and provide evidence of recommendations & approaches.
Collaborate and contribute to department-level strategy and KPIs with the Director of Product Management, Digital Services and offshore teams for optimization.
Attend workshops, take certifications, and advance knowledge across project domain types.
May be expected to travel to conferences, client offices, or NYC headquarters.

EDUCATION AND EXPERIENCE

Bachelor’s degree in computer science, Information Technology, Business Administration, or a related field, or equivalent experience.
Minimum of 7-10 years in technical product manager and/or consulting role. Preference to previous experience as a Software Engineer.
Proven experience developing applications and/or consulting solution architecture work in cloud technologies (AWS & Azure), data applications & pipelines, application development, and AI solutions.

SKILLS AND COMPETENCIES

Technical Expertise: Strong understanding of cloud platforms (AWS & Azure), proficiency in third party SaaS, data applications/tools/services, data pipeline architecture, custom application development, and AI solutions.
Sales and Business Development: Ability to work with sales-qualified leads through the requirement gathering phase and convert them into actionable proposals. Experience in pitching proposals and presenting value propositions to clients.
Collaboration and Communication: Excellent communication skills to liaise between clients and offshore delivery teams. Ability to collaborate with sales teams, offshore leads, architects, and SMEs.
Leadership and Strategy: Strong leadership skills to assist in hiring and managing project teams. Ability to contribute to department-level strategy and KPIs.
Client Relationship Management: Experience in building and maintaining client relationships.
Strong research capabilities: Ability to work autonomously and collaboratively to research new technologies & learn quickly.

PREFERRED CERTIFICATIONS AND SKILLS

AWS Certified Solutions Architect or Microsoft Certified: Azure Solutions Architect Expert
Previous work with financial services firms (PE, Hedge Funds, Investment Banking, etc.)
Experience working with MSPs and/or MSSPs and understanding types of service.
Experience working with cybersecurity, GRC, and/or networking setup.
Experience working at a Microsoft Partner firm.

PERSONAL ATTRIBUTES

Problem-Solving: Strong analytical and problem-solving skills.
Adaptability: Ability to adapt to changing client needs and project requirements.
Detail-Oriented: Attention to detail in project planning and execution.
Self-sufficient: Ability to work autonomously and drive tasks forward

ECI’s culture is all about connection - connection with our clients, our technology and most importantly with each other. In addition to working with an amazing team around the world, ECI also offers a competitive compensation package and the range for this role is a maximum of $145,000 annually with flexible PTO, health benefit eligibility the first of the month, life insurance, pet insurance, 401K and so much more!

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