Job Title

Program Director

Salary

$83,000 - $85,000

Responsibilities

As a Program Director, you will be responsible for supporting and improving Job Connect operations, data capture, customer flow, report writing, and general operating capabilities.

Collaborate with leadership teams and contractor staff to optimize customer flow, strengthen service delivery processes, improve operational efficiency, and ensure accurate and compliant data management practices.
Develop and maintain strategic partnerships with state agencies, local organizations, educational institutions, and community stakeholders to strengthen collaboration, expand service access, and support program goals.
Monitor progress toward contractual performance benchmarks and quarterly goals, identify performance challenges, and implement corrective strategies to support continuous program improvement.
Oversee ISO compliance activities, internal quality assurance processes, and audit preparation to ensure adherence to organizational and contractual standards.
Maintain accurate organizational charts, staff directories, and operational documentation to support communication, reporting, and program oversight.

Qualifications

Bachelor’s degree required, master’s degree preferred.
7–10 years of previous supervisory experience required.
Excellent organizational, prioritization, and problem‑solving skills.
Ability to gather and synthesize information from a wide variety of people and sources.
Experience managing large‑scale projects and driving change initiatives, including efforts requiring as‑is process mapping and the design and rollout of new processes and standard operating procedures.
Proficient in Microsoft Office applications, with high proficiency in Microsoft Excel.
Regional travel is required.
Able to work fully onsite, fully virtual, or in a hybrid environment.
Clean driving record, valid Driver’s License, and reliable vehicle required.

Equal Opportunity Employer

EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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