Job Description

The Project Manager is accountable for the successful delivery of customer-facing software implementation projects across Energy One’s UK and European portfolio. The role ensures projects are delivered to agreed scope, schedule, budget, quality, and customer outcomes whilst maintaining strong governance, commercial control, and stakeholder engagement. Working across Energy One’s multi-product platform, the Project Manager will coordinate cross-functional teams spanning Product, Engineering, Support, Customer Success and customer organisations to ensure implementations are delivered predictably and professionally from mobilisation through go-live, hypercare and transition into business as usual support. The successful candidate will play a key role in strengthening Energy One’s delivery capability, driving customer satisfaction, supporting commercial growth, and contributing to the continuous improvement of our delivery operating model.

Key Responsibilities

Project Leadership & Delivery:

Lead multiple concurrent customer implementation projects across Energy One’s software portfolio.
Define project scope, objectives, deliverables, timelines, and success criteria.
Develop and maintain detailed project plans, schedules, RAID logs, and delivery milestones.
Coordinate internal and customer resources to ensure successful project execution.
Manage project dependencies, risks and issues, ensuring timely resolution and escalation where required.
Drive projects through all delivery stages including initiation, planning, execution, testing, go-live and hypercare.

Delivery Governance & Control:

Establish effective project governance, reporting and stakeholder communication frameworks.
Own project RAID management, action tracking, decision logs and dependency management.
Facilitate steering committees, project boards and executive-level status reviews where required.
Provide accurate project reporting, highlighting risks, mitigations, financial performance and delivery progress.
Ensure delivery transparency and promote proactive issue management across all stakeholders.

Commercial & Financial Management:

Manage project budgets, forecasts and resource plans throughout the project lifecycle.
Monitor project profitability and identify potential commercial risks.
Own project change control processes, ensuring impacts to scope, budget, timeline and customer commitments are understood and approved.
Support revenue forecasting, invoicing milestones and financial reporting activities.
Partner closely with Finance, Sales and Delivery leadership to ensure commercially successful outcomes.

Customer & Stakeholder Management:

Act as the primary delivery contact for customers throughout implementation projects.
Build trusted relationships with customer stakeholders, including senior management and executive sponsors.
Manage customer expectations, project priorities and delivery commitments.
Ensure customers receive clear, timely and professional communication throughout project lifecycles.
Drive customer satisfaction, adoption and successful operational outcomes.

SaaS Implementation & Operational Readiness:

Manage software implementation activities, including discovery, configuration, integration, testing, training and deployment.
Coordinate system integration testing (SIT), user acceptance testing (UAT) and go-live readiness activities.
Ensure operational readiness activities are completed prior to production deployment.
Coordinate knowledge transfer, support handovers and hypercare activities.
Work closely with Support teams to ensure smooth transition into business-as-usual operations.

Cross-Functional Collaboration:

Coordinate activities across Product Management, Engineering, Support, DevOps, Customer Success and customer teams.
Manage multi-product deliveries involving geographically distributed teams across Europe.
Ensure dependencies between teams are clearly understood, prioritised and managed.
Act as the bridge between commercial, technical and operational stakeholders.

Continuous Improvement:

Contribute to the development of standardised delivery methodologies, templates and governance processes.
Identify opportunities to improve delivery efficiency through automation, reporting, knowledge management and best practice.
Support adoption of Jira, Confluence and wider Atlassian tooling to improve delivery visibility and collaboration.
Promote a culture of accountability, transparency and continuous improvement.

The successful Project Manager will:

Deliver projects on time, within budget and to agreed quality standards.
Maintain high levels of customer satisfaction throughout implementations.
Effectively manage scope, risks, issues and commercial performance.
Enable seamless transition from implementation into support and Customer Success.
Contribute to improved delivery processes, governance and operational efficiency.
Support Energy One’s growth by delivering a consistent and professional customer experience across all projects.

Why Work for Energy One?

Flexible hybrid working environment.
Work across a diverse and international customer base.
Collaborate with teams across the UK, France and Belgium.
Be part of a rapidly growing SaaS organisation operating in the critical energy sector.
Opportunity to shape and improve delivery practices across Europe.
Join a business committed to innovation, customer success and continuous improvement.

Required Qualifications & Experience

Minimum 2 years’ experience delivering customer-facing software implementation projects.
Proven experience managing multiple concurrent projects within SaaS, cloud or enterprise software environments.
Strong understanding of project governance, risk management, change control and stakeholder management.
Demonstrable experience managing project budgets, forecasts and commercial outcomes.
Experience leading cross-functional teams across Product, Engineering, Support and customer-facing functions.
Proven ability to manage senior client stakeholders and executive-level communications.
Experience delivering projects using Agile, Waterfall or hybrid delivery methodologies.
Strong working knowledge of Jira, Confluence and project delivery tooling.
Excellent communication, organisation and problem-solving skills.
Advanced Microsoft Office skills, particularly Excel, PowerPoint and reporting tools.

Desirable Experience

Experience within Energy Trading and Risk Management (ETRM), scheduling, nominations, settlements, billing, utilities or energy markets.
Experience delivering projects across regulated industries.
Familiarity with software development lifecycle (SDLC) and SaaS operations.
Experience managing multi-country or geographically distributed delivery teams.
Exposure to pre-sales activities, project estimation and solution planning.
Knowledge of Project Management Professional (PMP), PRINCE2, Agile certifications or equivalent
Experience using AI and automation tools to improve project delivery efficiency and reporting

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