Senior Project Cargo Operations Manager, North America

Full-time.

Growth from within and high retention are essential components of our achievements as a company. Our ambition challenges us to provide excellent customer service and career opportunities for our employees. Expanding to over 350 locations worldwide, Expeditors can help fulfill specific needs through quality in global logistics. Join our team to grow your career while exceeding customers’ expectations in a creative and fun atmosphere.

Operational Excellence & Execution

Lead and promote operational excellence across all North America project cargo activities
Support branches with complex and high-value project cargo executions
Ensure consistent application of best practices, compliance standards, and safety protocols
Drive performance through KPI monitoring, reporting, and corrective action planning

Training & Development

Design, develop, and deliver project cargo training programs for operations teams and branch personnel
Increase branch awareness and understanding of project cargo capabilities and procedures
Mentor and coach operations staff to enhance technical expertise and execution quality
Establish and implement standardized operating procedures (SOPs) across the region
Identify operational gaps and inefficiencies; develop and execute improvement initiatives
Lead process optimization efforts to improve productivity, accuracy, and customer satisfaction

Service Provider Management

Maintain and strengthen relationships with key service providers (carriers, heavy haul, rigging, etc.)
Conduct annual performance evaluations of vendors to ensure quality and competitiveness
Identify capability gaps and onboard new service providers to support evolving business needs

Business Development Support

Partner with commercial and regional teams to support a targeted 15% year-over-year growth in the Americas
Participate in customer meetings, solution design, and project planning discussions
Engage in branch sales meetings to align operational capabilities with sales strategies
Maintain and actively manage a Top 10 target account list within CRM (e.g., Dynamics)

Qualifications

8–12+ years of experience in project cargo, heavy-lift, or specialized logistics operations
Strong technical knowledge of multi-modal project cargo execution (air, ocean, road, rail)
Proven track record of leading complex logistics projects and driving operational improvements
Experience in vendor management and strategic sourcing
Demonstrated ability to deliver training and develop high-performing teams
Strong commercial acumen with experience supporting business development efforts

All your information will be kept confidential according to EEO guidelines.

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Senior Project Cargo Operations Manager, North America