About F12: F12 was built by uniting IT consulting firms across Canada with a shared vision: to reduce risk and complexity by crafting technology platforms that empower leaders to focus and thrive. We elevate IT conversations from ingredients to outcomes, delivering fully designed solutions with no bad options. If you’re looking for the fast lane into an IT career or want to supercharge your professional development, you’ve come to the right place. At F12, you’ll collaborate with a diverse team and gain exposure to technology services across countless businesses—building a resume rich with experience and accomplishments. Our mission is to elevate our employees by building and retaining an elite team of IT professionals equipped to deliver unmatched service to Canadian business leaders. We value humble service, continuous improvement, and hard work—and we’re looking for like-minded individuals to join us.

The Position: The PMO Manager is responsible for establishing, governing, and continuously improving F12's enterprise project and strategic initiative management framework. This role ensures consistent execution, visibility, accountability, and value realization across both traditional project portfolios and enterprise-wide strategic initiatives.

The PMO Manager serves as the operational leader of the PMO and ePMO, driving governance standards, execution methodologies, portfolio management practices, reporting frameworks, resource management processes, and organizational process improvement initiatives.

This position works closely with senior leadership, business unit leaders, functional leaders, project managers, and strategic initiative owners to ensure organizational priorities are effectively planned, monitored, governed, and delivered.

Responsibilities:

Project Management Office Framework Development

Design, implement, and continuously improve the organization's project delivery framework.
Establish standardized project management methodologies.
Create and maintain the PMO playbook, including processes, governance standards, roles, responsibilities, and delivery expectations.
Define project classification matrices with corresponding governance requirements.
Develop and maintain a project management knowledge base and repository of standards, templates and best practices.

Enterprise PMO Leadership & Governance

Lead the day-to-day operation of the Enterprise PMO.
Develop, implement, and maintain enterprise project governance frameworks.
Establish standards, policies, templates, stage-gate processes, and delivery methodologies.
Ensure project and strategic initiative compliance with governance requirements.
Facilitate governance reviews, steering committees, and executive portfolio meetings.
Maintain organizational project management maturity standards.
Develop and manage enterprise project intake and prioritization processes.

Strategic Initiative Management (ePMO)

Oversee governance and execution visibility for enterprise strategic initiatives.
Partner with executive sponsors to define success criteria, milestones, dependencies, risks, and benefits realization plans.
Track enterprise initiatives from ideation through execution and realization.
Monitor cross-functional dependencies impacting strategic outcomes.
Ensure strategic initiatives remain aligned with corporate objectives and annual operating plans.
Escalate risks and issues impacting organizational priorities.
Facilitate executive decision-making by providing clear status and recommendations.

Process Improvement & Operational Excellence

Identify opportunities to improve organizational execution effectiveness.
Lead continuous improvement initiatives across project delivery and operational processes.
Standardize business processes to improve efficiency, consistency, and scalability.
Implement best practices for project management, governance, reporting, and operational execution.
Facilitate process mapping, workflow design, and process optimization activities.
Measure and report on process improvement outcomes and benefits realization.
Drive adoption of lean, efficient, and scalable operational practices.

Executive Reporting & Decision Support

Develop executive dashboards and portfolio reporting.
Create meaningful KPIs and performance metrics for projects and strategic initiatives.
Produce monthly and quarterly portfolio reviews.
Prepare executive summaries for leadership and steering committees.
Provide data-driven recommendations to support decision-making.
Ensure visibility into risks, dependencies, resource constraints, and strategic progress.

Risk, Issue & Change Management

Establish enterprise risk and issue management processes.
Maintain enterprise risk registers for strategic initiatives.
Ensure effective escalation pathways are followed.
Oversee change control practices for significant initiatives.
Support organizational change management planning and execution.

Requirements:

Experience building and managing a PMO, preferably in an IT Managed Services environment where project delivery requirements span multiple engagements and client accounts.
A bachelor’s degree in business, Administration, or a related field
A minimum of five years' experience in the industry
PMP / PMI Certification is required.
Formal training/certification in Project Management
Experience in Lean Process Methodology
Financial acumen
Great leadership skills
Excellent verbal and written communication skills
Excellent client-facing and internal communication skills
Strong organizational skills
High level of computer proficiency (industry experience an asset)
Ability to perform under pressure.
Highly detail oriented

Desired Competencies:

Strategic Thinking
Influence through Communication
Business Analytics
Industry Knowledge
Operational Knowledge
Management Skills
Technical Capacity

What You Can Expect from Us: We are proud of our forward-thinking, dynamic culture that champions diversity, inclusivity, and a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Our comprehensive total rewards program includes:

Work-Life & Growth: Three weeks vacation plus extra Flex Days, leadership development opportunities, growth coaching, and reimbursements for educational advancement and certifications.
Health & Financial Well-Being: Health Spending Account or RRSP matching, extended health care, dental and vision coverage, disability and life insurance, and an employee assistance program.
Additional Perks: Tuition reimbursement, paid time off, on-site parking, high-class office amenities, and company events.

Our Equal Opportunity Commitment:

F12.net practices as an equal opportunity employer in all services locations. We are committed to building and maintaining a workforce diverse in experience, skills, and knowledge. The company maintains a strict policy to ensure equal employment opportunities and do not discriminate based on any grounds and elements protected by law.
For those requiring assistance with disabilities, information relating to accommodation and accommodation measures addressed confidentially. Please notify us in advance if any accommodations required.

Please note that this position represents a true vacancy and we do not currently use artificial intelligence (AI) to at any stage of the hiring process to screen, assess or select candidates.

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