Job Details

Position: ServiceNow Project Manager – ITSM/ITAM (Contract)
Start: ASAP (June/July 2026)
Duration: 6 months
Location: London or West Midlands, UK (Hybrid – 3 days per week in office)
Language: English

Key Responsibilities

Programme Leadership & Delivery
- Lead the end-to-end delivery of large-scale ServiceNow transformation initiatives, including:
  - Planning and governance
  - Delivery execution
  - Risk and dependency management
  - Budget and resource control
- Manage complex migration programmes across multiple IT and operational domains
ServiceNow Transformation & Migration
- Oversee migration and transformation activities across:
  - Software Asset Management (SAM)
  - Hardware Asset Management (HAM)
  - Integrated Risk Management (IRM)
  - Patch Management
  - Cloud Workflows
  - End-to-End process integration
- Drive standardisation and optimisation of legacy processes using native ServiceNow capabilities and best practices
Stakeholder & Vendor Management
- Collaborate with:
  - IT Operations teams
  - Asset Management and Risk teams
  - Infrastructure and Cloud Operations
  - Business stakeholders and delivery partners
- Manage relationships with ServiceNow and third-party vendors
Change Management & Adoption
- Lead organisational change initiatives, including:
  - Communication and engagement plans
  - Training and adoption strategies
  - Operational readiness activities
- Ensure smooth transition and adoption of new ServiceNow-based processes
Governance, Compliance & Quality Assurance
- Ensure all solutions align with:
  - Enterprise governance standards
  - Regulatory and audit requirements
  - Data integrity and compliance controls
- Oversee:
  - UAT and integration testing
  - Performance and migration validation
  - Defect management and resolution

Key Skills

5+ years’ experience delivering complex IT transformation programmes
Strong experience leading:
- ServiceNow implementation and migration programmes
- Enterprise ITSM transformation initiatives
Deep understanding of:
- ITIL processes and service management frameworks
- ServiceNow platform capabilities
Experience across:
- ITSM
- SAM
- HAM
- IRM / GRC
- Cloud workflow environments
Proven ability to manage:
- Large-scale migration programmes
- Cross-functional delivery teams
- Complex dependencies and governance requirements
Strong communication, stakeholder management, and leadership skills

Applicants must be a UK resident and holds a valid right to work status.

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