JOB OVERVIEW:

Identify and appropriately either self-assign or assign to crew new repair opportunities. Provide a detailed inspection and estimate to homeowners for new repair work. Follow-up and close repair opportunities.

Identify larger opportunities for full replacement projects and refer to sales department. Procure materials, manage crews, oversee project completion, support field operations.

KEY RESPONSIBILITIES:

Leadership

Coordinates, crew members, and materials to ensure adherence to project timelines, quality standards, and budgetary guidelines.
Manages and tracks project budgets, including material costs, labor expenses, and other project-related expenditures.
Oversees the preparation of project schedules, allocates resources, and tracks project progress using project management software and tools.
Sets expectations for project instructions and commitments to customers.
Manage internal teams to ensure smooth project execution and timely completion.
Sources and negotiate contracts with subcontractors and suppliers, ensuring competitive pricing and adherence to project specifications.
Manages ensuring the resolve of worksite problems or scheduling issues.

Quality Control

Manage suppliers to ensure materials are delivered to project sites and deliveries are sent out.
Ensures that assigned repair teams have the necessary equipment and materials for project work and to meet project deadlines.
Establishes and adjusts work sequences to meet project schedule, using knowledge of capacities of equipment and assigned project managers and crew members.
Communicate with customers to ensure satisfaction with ongoing and previous projects.
Collaborate with the sales team to review project requirements, evaluate feasibility, and provide accurate cost estimates and proposals to clients.

Customer Relationships

Set high expectations for repair team to create positive rapport with homeowners throughout the project and ensure crew members inspire confidence and trust.
Assists on-site teams in responding to and resolving customer concerns.
Serve as the escalation point-of-contact for customers and assist in keeping them informed of work progress.

REQUIREMENTS:

5+ years of relevant experience in the construction industry, preferably roofing, siding and general residential construction.
1-2 years of leadership and project management experience preferred.
Strong organizational, multitasking, and time-management abilities.
Excellent communication skills and comfort working in a fast-paced environment.
Proficiency in CRM, scheduling systems, and Microsoft Office (especially Excel and Outlook).
Ability to handle financial transactions and maintain detailed payment tracking.

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