Base pay range

$65,000.00/yr - $75,000.00/yr

Role Overview

The Program Manager plays a critical cross‑functional role at Fresh Truck, overseeing the coordination, quality, and performance of Fresh Truck mobile markets and Resource Hub activations. This role blends operations, community engagement, communications, and data analysis to ensure programs are responsive to community needs, operationally sound, and aligned with organizational goals.

Reporting to the Senior Director of Operations and People, the Program Manager serves as a key liaison translating on‑ground insights from shoppers into improvements, strengthening partnerships, and ensuring consistent, high‑quality program delivery.

Key Responsibilities

Program Operations & Coordination

Manage at least one Fresh Truck market per week to build firsthand understanding of program operations, community needs, and opportunities to strengthen and adapt program offerings.
Manage market signage, updates, and customer‑facing communications to ensure accuracy across on‑site and digital platforms.
Own inbound community communications, including the Fresh Truck phone line and info@ inbox, ensuring timely and helpful responses.
Foster strong, positive relationships with market site partners and community representatives through proactive communication and responsiveness.
Collaborate with the Individual Engagement Manager to ensure markets are adequately supported by volunteers, including aligning on scheduling, roles, and on‑site needs to ensure a positive experience for volunteers, shoppers and staff.
Represent Fresh Truck in external meetings, coalitions, and community events to build visibility, trust, and alignment with stakeholders.
Serve as a liaison between the Operations team and other departments to ensure market activities align with organizational priorities.

Fresh Truck Program Management – Fresh Truck+ Resource Hubs

These responsibilities will be assumed on an interim basis to provide coverage for the Associate Director of Community Engagement during their leave.

Receive and manage inbound Fresh Truck programming requests including special events, market site expansions, and food access collaborations
Oversee the operations, quality, and consistency of all Fresh Truck+ Resource Hub activations, ensuring strong partner collaboration and high‑impact delivery.
Develop and steward Resource Hub partnerships aligned with Fresh Truck shopper needs, priorities, and community context.
Build and maintain a Resource Hub partner and engagement tracker, ensuring accurate documentation of partnerships, activations, and outcomes.
Collaborate with the Advancement team to ensure community stories, feedback, and insights inform organizational messaging and fundraising efforts.
Collaborate with the Senior Director of Operations and People on inventory systems improvements and cost‑efficiency strategies.
Place, track, and receive market inventory orders, ensuring accurate product availability that meets community demand.
Maintain strong, reliable relationships with vendors and suppliers to secure quality products, competitive pricing, and timely deliveries.

Data Tracking, Analysis & Reporting

Collect, track, and report on key operational metrics, including market utilization, throughput, shopper retention, and sales data.
Provide actionable insights and recommendations to leadership to improve efficiency, program quality, and market outcomes.
Support program evaluation efforts by contributing accurate data and narrative reporting for funders and partners.

Administration & Process Improvement

Collaborate with the Senior Director of Operations and People to improve program management systems and tools
Manage day‑to‑day administrative needs of the Fresh Truck office/base of operations, including ordering supplies, coordinating shared use of the space, and ensuring the facility is organized, functional and accessible for all team members.
Support refinement of communication workflows, documentation, and internal systems related to market operations and Resource Hub activations.
Identify opportunities for longer‑term program improvements and growth, and contribute to strategic planning conversations with leadership.

Required Skills and Experience

3–5 years of experience in program management, operations, community engagement, or a related field.
Strong organizational and project management skills, with the ability to manage multiple priorities in a fast‑paced environment.
High attention to detail and a systems‑oriented mindset.
Experience working with community partners, vendors, or external stakeholders.
Comfort supporting and collaborating with frontline team members.
Strong written and verbal communication skills, including customer‑facing and partner communications.
Experience collecting, managing, and analyzing program or operational data. Comfort working with basic analytical software tools and spreadsheets.
Alignment with Fresh Truck’s mission and commitment to food access, equity, and community‑centered work.
Driver’s license with clean driving record. Experience driving large vehicles is a plus.
Spanish proficiency required, multilingual in Mandarin/Cantonese, Haitian Creole, Cape Verdean Creole, Vietnamese, or Russian a plus.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology
Non‑profit Organizations

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