Head of Product Gaia Health

Full-time, San Francisco, open to hybrid

About the Role

Gaia is a consumer health company re-defining our experience with medicine across the whole stack. We have created technological breakthroughs in drug delivery technology that enable once monthly controlled-release of medicines rather than needing daily pills, and alongside this were building a tech platform for personalized medicine. Gaia is hiring a founding Head of Product to own the product experience end to end — digital and physical. This is a dream role for someone inspired by product development that shifts industry standards: the integration of hardware and software, in the most intimate part of people\'s lives — their health. You\'ll turn a year of direct customer insight and a very clear mission into a roadmap, a set of decisions, and the product itself, working alongside founding leaders in engineering, design, and brand who care about craft as much as you do.

What You\'ll Own

The customer journey end to end, designed from direct work with patients and physicians including every moment where trust and momentum are won
The digital experience for patients and physicians, and the now-versus-later decisions about what gets built — scoped and launched with engineering and design
The physical experience: what arrives in a patient\'s hands, what belongs on screen versus in the box, and the collateral supply chain behind it
Education as product: materials that build confidence with patients and physicians – Product success metrics oriented to outcomes and trust with disciplined experimentation practice
AI built into the product experience where it serves people, judgment to know where it belongs

What You\'ll Bring

A record of shipping consumer-grade product end to end, from ambiguity through launch and iteration
Customer intimacy as a practice — you talk to users constantly and it shows in what you build
Strong UX chops and design thinking, and sequencing judgment: you decide what to build now and you\'re right often
Experience thinking in regulated environments, with respect for the intelligence of patients and the judgment of physicians
Metrics discipline oriented to outcomes rather than engagement, and honest experiment design
Low ego, strong listening, and great communication skills

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