Join Us!

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As the Program Management Senior Specialist, you will serve as a strategic partner between stakeholders and the production team, provide technical expertise and leadership to the offshore production team, and own delivering quality marketing programs within SLAs.

Position Responsibilities:

Manage dedicated digital offshore production team to build and deliver quality marketing programs globally
Responsible for operational, organizational & business metrics for the program. Focus on business excellence, training, certifications, process management, SOPs, new ideas and collaboration across teams.
Responsible for ongoing training of MarTech Tool skills and apprise marketing operations team of changes based on upgrades
Leads, manages, and coaches off-shore marketing operations team during escalations including issue analysis and resolution
Translate complex MarTech and production requirements into an optimal marketing management that meets business objectives and marketing strategy
Support in marketing automation tool improvement projects

Minimum Requirements:

Overall 9+ years experience with 2+ years experience in marketing automation tools such as Marketo, Eloqua, Marketing Cloud, etc.
Experience in various email technology tools and digital marketing automation program management such as email, paid media, event experience
Experience working with enterprise companies

Preferred qualifications:

Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable:

Highly analytical, with a track record of being a strong problem solver
Presenting to business stakeholders, and driving value for the business
Understanding of marketing operations, processes, business requirements.
Comfortable operating in a fast-paced, deadline-driven environment with rapidly changing priorities and a high volume of projects

Benefits

We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage
We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums
Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com.

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