Program Director (NORC) – Queensview Older Adult Center

Program/Location: Queensview Older Adult Center

Reports To: Director of Programs and Development

Salary: $68,958.47

FLSA Status: Exempt

Schedule: Full-Time (flexibility required based on center operations and events)

Position Summary

The Program Director is responsible for the full operational oversight and day-to-day leadership of the HANAC Queensview Older Adult Center. This role ensures the center delivers high-quality, innovative programming that supports healthy, purposeful, and successful aging, while maintaining full compliance with the NYC Department for the Aging (DFTA) contract requirements.

The Program Director leads staff performance, program planning, reporting, budget oversight, membership engagement, community partnerships, and compliance deliverables to ensure contracted units are met and the center operates efficiently, professionally, and consistently.

Essential Duties And Responsibilities

Program Oversight & Service Delivery

Provide oversight of overall senior center operations, ensuring consistent service delivery and center readiness
Administer and develop innovative programming that promotes healthy aging and member engagement
Plan and implement center activities in compliance with DFTA requirements, including:
- Exercise and health management programming
- Nutrition and meal programming
- Arts and culture activities
- Technology education and engagement
- Recreational and educational programs

DFTA Compliance, Reporting & Data Integrity

Maintain accurate and up-to-date client records and senior center files
Ensure the DFTA client database is accurate, complete, and maintained consistently
Track membership participation, attendance, and units of service to ensure contracted units are met
Prepare and submit required DFTA and agency reports in a complete and timely manner, including:
- Monthly unit reporting
- Monthly expense reportingAdditional reports as required by contract or leadership

Leadership, Supervision & Performance Management

Lead team meetings and provide day-to-day supervision of staff, interns, and volunteers
Establish annual goals and measurable objectives and ensure staff execution aligns with center outcomes
Conduct performance evaluations and support ongoing staff training and professional development
Lead monthly meetings with case workers and review/finalize case work deliverables on a daily basis

Advisory Board & Member Engagement

Maintain and support the Senior Center Advisory Board
Plan and lead meetings for center membership, committees, and other groups as needed
Ensure a welcoming, respectful environment that supports senior voice and participation

Community Outreach & Partnership Development

Establish and maintain relationships with community partners, organizations, leaders, and elected officials
Represent HANAC and the senior center through outreach, public engagement, and community events
Develop and maintain external partnerships to expand outreach efforts and strengthen collaborative programming

Fiscal Oversight & Center Administration

Manage and monitor the senior center budget, ensuring appropriate use of center resources
Oversee ordering and purchasing of food, supplies, and center materials to ensure accuracy, timeliness, and compliance
Ensure voluntary contributions, fundraising activities, and activity payments are properly documented and follow agency protocols

Center Calendar, Menus & Operational Coordination

Prepare monthly activity calendars, event schedules, and menus prior to the first day of each month for posting and distribution
Lead quarterly meetings with kitchen staff to ensure alignment on operations, meal service expectations, and compliance

Key Qualifications

Candidate must meet one of the following minimum education/experience requirements:
- Bachelor’s Degree in Social Work or a related field and a minimum of two (2) years of demonstrated experience working with aging populations (DFTA knowledge a plus);
- Associate Degree and a minimum of three (3) years of demonstrated experience working with aging populations and senior center operations (DFTA knowledge a plus)
Excellent program management and operational oversight skills
Strong interpersonal, organizational, and time management skills
Strong computer skills including proficiency in Microsoft Office (Word, Excel, Outlook)
Excellent written and verbal communication skills
Ability to work effectively with individuals from diverse backgrounds
High level of dependability, professionalism, and flexibility
Demonstrated ability to solve problems and think strategically

Competencies

Operational leadership and accountability
Strategic planning and execution
Performance supervision and staff development
Community and stakeholder relationship management
Reporting accuracy and contract compliance
Strong attention to detail and documentation practices
Ability to manage competing priorities in a fast-paced environment

Work Environment / Physical Requirements

Work is performed in a senior center/community-based setting
Must be able to sit, stand, walk, and participate in daily center operations
May occasionally lift light supplies/materials as needed for center events

Equal Opportunity Statement

HANAC, Inc. is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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