About the Role

We have an exciting opportunity for a SAP Project Delivery Manager to join our IT team here at Harrods. The role will be accountable for the planning, adherence to established governance models and delivery of SAP-related change initiatives across S/4HANA, EWM, CAR, BW/4HANA and associated integrations.

This role is pivotal in shaping and managing the SAP change portfolio across multiple business and technology domains, providing leadership across continuous improvement initiatives, business demand, ERP-enabled CapEx projects, upgrade readiness activities and future platform upgrades. You will lead SAP project delivery from initiation through to implementation and benefits realisation, ensuring all change is aligned to strategic priorities, business value and organisational capacity. Working across multiple workstreams and suppliers, you will manage key dependencies to deliver efficient, predictable and high-quality outcomes.

A key focus of the role will be leading the SAP Technical Debt Remediation Programme and preparing the organisation for its planned ERP upgrade in H1 2028. You will oversee demand management, backlog prioritisation and continuous improvement activities, ensuring investment decisions and change requests are assessed against strategic objectives, technical constraints and delivery capacity. In addition, you will provide robust governance, reporting and stakeholder management, supporting steering groups and investment forums while maintaining clear visibility of scope, costs, risks, schedules and benefits.

About You

The successful candidate will bring significant experience leading large-scale SAP programmes and complex technology change initiatives within enterprise environments. You will have a strong track record of delivering projects in SAP S/4HANA or comparable ERP platforms, with a solid understanding of project governance, portfolio management and change delivery. Acting as the primary delivery lead, you will be confident coordinating internal teams, Application Management Service providers and strategic partners to ensure successful outcomes aligned to business, architectural and financial objectives.

You will possess experience in SAP technical debt remediation, Clean Core principles and supporting major SAP upgrades and transformation programmes. A working knowledge of SAP EWM, CAR, BW/4HANA and related integration technologies will be highly advantageous, alongside the ability to operate effectively within complex multi-supplier environments. Excellent stakeholder management, communication and influencing skills are essential, and experience within the retail sector would be particularly beneficial.

About Us

Harrods is one of the world's leading luxury department stores and we're becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world's most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we'll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about life at Harrods, search #TogetherHarrods on LinkedIn, or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Retail Systems and PMO (Neil Charlton)

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