Position Overview

The Senior Director of Applied AI Product leads the organization's applied AI product function, spanning product strategy, discovery, delivery, and the roadmap for AI-powered customer-facing capabilities. This role sits at the intersection of product leadership and applied AI, and is accountable for how AI experiences are envisioned, shaped, and delivered into products that create measurable value for customers and the business.

Key Responsibilities

Product Strategy & Vision

Identify opportunities to apply AI across the product portfolio and customer workflows
Translate organizational objectives into phased, deliverable AI product initiatives
Communicate product vision, roadmap progress, and tradeoffs to executive stakeholders

AI Product Discovery & Definition

Lead discovery to validate AI use cases against real customer problems and value
Define product requirements, success criteria, and acceptance thresholds for AI features
Partner with AI Engineering and Data to assess feasibility and model readiness
Prioritize the backlog based on customer impact, effort, and strategic fit

Applied AI Delivery

Own end-to-end delivery of AI product features from concept to general availability
Design human-in-the-loop experiences, guardrails, and fallback behaviors for AI features
Define evaluation criteria and quality bars for model-driven product experiences
Drive iterative launches, experimentation, and continuous improvement post-release

Cross-Functional Leadership

Partner with Engineering, Data, and Commercial teams to ship AI capabilities
Align product, GTM, and delivery timelines across dependent teams and stakeholders
Coordinate build vs. buy decisions for AI product capabilities with architecture teams
Serve as the connective tissue between technical AI work and customer-facing outcomes

Customer & Market Engagement

Engage customers and prospects to surface needs, validate concepts, and gather feedback
Monitor the competitive and market landscape for emerging applied AI capabilities
Support sales, marketing, and customer success with positioning and enablement for AI products
Translate customer signals into roadmap priorities and product improvements

Product Leadership

Hire, develop, and retain a high-performing AI product management team
Establish product standards: discovery rigor, spec quality, metrics definition, and launch readiness
Foster a culture of customer-centricity, iterative experimentation, and responsible AI practices
Collaborate cross-functionally with Engineering, Design, Data Science, Security, and Legal teams

Responsible AI & Product Governance

Embed responsible AI principles covering fairness, transparency, and explainability into products
Ensure AI features comply with applicable data privacy regulations (HIPAA, GDPR, CCPA as relevant)

Qualifications

Required

10 years in product management, with a demonstrable track record in senior AI or data product leadership
Experience taking AI-powered products from discovery to production at scale
Hands‑on experience partnering with engineering and data science teams on ML/LLM-driven features
Strong communication skills; able to present product strategy to executive and non-technical audiences

Preferred

Familiarity with LLM product patterns (RAG, agents, guardrails, human-in-the-loop design)
Familiarity with AI governance standards (NIST AI RMF, EU AI Act, SOC 2 AI controls)
Background in the healthcare industry
Prior experience defining evaluation frameworks and quality metrics for AI product experiences

Success Metrics

Applied AI product roadmap published and approved by executive leadership within 90 days
AI product features shipped to general availability against committed timelines
Product discovery and evaluation framework for AI features in place within 6 months
Adoption and customer value targets defined and met for launched AI capabilities

Compensation & Benefits

Base salary for the role is commensurate with experience and can range between $200,000 - 250,000annual bonus opportunity.

Benefits & Perks

Health, dental, and vision coverage starting on day1
401(k) plan and equity program; new hire equity grants at the Director level and above
Flexible location: remote workdays and 3 days a week of in‑office collaboration for team members in the Philadelphia area
Generous PTO: target at 4weeks per year, including vacation, personal and sick time, plus paid parental leave
Parental leave: 12weeks paid for childbearing, surrogacy, and adoption; 6weeks for non‑childbearing parents
Comprehensive onboarding: mentorship program, departmental talks, and a library of resources from day1
Professional development: biweekly 1:1s, hands‑on leadership that is goal‑and‑growth oriented, and an annual budget for professional development pursuits

Hiring Locations

Our main office is located in Center City, Philadelphia, where work is required in‑office three days a week for local employees. We prioritize hiring in the Philadelphia area but also offer hub locations where employees work primarily from home but meet in person at least once a year.

Hub Locations

Philadelphia, Pennsylvania
Boston, Massachusetts
New York City, New York
Baltimore, Maryland
Washington, D.C.
Charlotte, North Carolina
Raleigh‑Durham, North Carolina
Atlanta, Georgia
Chicago, Illinois

Approved States for Remote Work

CT, DE, FL, GA, IL, IN, MA, MD, MI, NC, NJ, NY, OH, PA, TN, and VA

Equal Employment Opportunity

All qualified job applicants will be given consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability. If you require a reasonable accommodation in completing this application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please direct your inquiries to

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