The Opportunity

Hyatt Hotels Corporation seeks a Director of Product Management, Colleague and Personalization Enablement, to own the product strategy, roadmap, and delivery of digital capabilities that enable colleagues to deliver more personal, efficient, and context‑aware service across on‑property, contact center, and emerging guest personalization experiences. This leader will work in a highly matrixed organization that includes multiple business units and product teams across the enterprise. Working in close partnership with business leaders, the Director will identify areas of opportunity, develop product strategies across digital channels and products, define success metrics, ensure stakeholder buy‑in, and more.

The role requires strong digital product leadership, comfort with ambiguity, experience translating enterprise strategy into colleague‑facing products, and the ability to balance guest personalization, operational feasibility, data responsibility, and measurable business impact. The right candidate has CRM and digital product experience at large enterprises, ideally with experience working across physical, digital, and service environments.

Organization – Hyatt Corporate Office

At Hyatt, we believe in the power of belonging and creating a culture of care, where our colleagues become family. Since 1957, our colleagues and our guests have been at the heart of our business and helped Hyatt become one of the best and fastest‑growing hospitality brands in the world.

Why Now?

This is an exciting time to be at Hyatt. We are growing rapidly and are looking for passionate changemakers to be a part of our journey.

How We Care For Our People

What sets us apart is our purpose—to care for people so they can be their best. Every business decision is made through the lens of our purpose, and it informs how we have and will continue to support each other as members of the Hyatt family.

We’re proud to offer exceptional corporate benefits which include:

Annual allotment of free hotel stays at Hyatt hotels globally
Flexible work schedule
Well‑being initiatives such as a complimentary Headspace subscription, and a discount at the on‑site fitness center
A global family assistance policy with paid time off following the birth or adoption of a child as well as financial assistance for adoption
Paid Time Off, Medical, Dental, Vision, 401(k) with company match

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care, and embody our core values of Empathy, Inclusion, Integrity, Experimentation, Respect, and Wellbeing. You enjoy working with others, are results‑driven, and are looking for a variety of opportunities to develop personally and professionally.

The Role

The Director of Product Management, Colleague and Personalization Enablement, owns the product strategy, roadmap, and delivery of digital capabilities that enable colleagues to deliver more personal, efficient, and context‑aware service across on‑property, contact center, and emerging guest personalization experiences.

Translate enterprise personalization, service, loyalty, and operational strategies into clear product strategies, roadmaps, and measurable outcomes for colleague‑facing digital capabilities.
Lead, coach, and develop product managers and business analysts, building product craft, ownership, prioritization discipline, and strong cross‑functional delivery habits.
Maximize the value of assigned colleague enablement and guest personalization products, including CRM‑related capabilities.
Develop business cases and investment recommendations that connect product scope to guest personalization, colleague efficiency, loyalty, and measurable business value.
Define product scope, phasing, MVP approach, success metrics, measurement plans, and ongoing product health monitoring.
Build alignment across business and technology stakeholder groups and partners throughout discovery, delivery, launch, and optimization.
Identify, validate, and prioritize colleague workflows and guest/customer moments where personalization can improve service, reduce manual effort, and drive loyalty or commercial impact.

Qualifications

Experience Required

Minimum 7+ years of Product Management experience and 2–3 years in leading product teams in a highly matrixed organization.
Experience owning colleague‑facing, agent‑facing, or operational products where adoption and workflow integration are critical.
Demonstrated ability to lead product discovery, MVP definition, pilot/POC execution, phased rollout, and product optimization in a complex enterprise environment.
Experience defining product strategies, including success metrics and measurement plans across adoption, efficiency, satisfaction, loyalty, and business impact.
Strong stakeholder management experience in a highly matrixed organization.
Proficiency with Microsoft Office, Teams, product management tools, analytics dashboards, collaboration tools, and AI‑enabled productivity tools.

Experience Preferred

Hospitality, travel, loyalty, service, retail, or other high‑touch customer experience background preferred.
Experience incorporating AI technology and capabilities into customer‑facing products.
Bachelor’s degree is ideal; work experience is the primary qualification.
Experience with CRM, guest profile, contact center, workflow management, or service recovery platforms preferred.

We welcome you

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We’d love to consider your unique experiences and how you could make Hyatt even better.

Salary & Benefits

The salary range for this position is $150,000–$185,000. This position is also eligible to earn an annual bonus. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

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