What's in it for you?

4-day working week with a full-time salary
Competitive annual leave entitlement, increasing with length of service
Option to purchase additional annual leave
Birthday off
Enhanced maternity and paternity leave
Life insurance
Free onsite parking
Free weekly fruit delivery
Complimentary tea and coffee
Book swap corner
Opportunity to play a key role within a growing and ambitious business
Supportive, collaborative and customer-focused working environment

Must have's

Previous experience leading, coordinating and delivering operational projects, process improvements or system changes
Strong organisational skills with the ability to manage multiple priorities and deadlines
Leadership experience with the ability to support, mentor and develop teams
Experience working with CRM systems, operational systems or workflow platforms
Strong communication and stakeholder management skills
Ability to coordinate testing, implementation activities and process rollouts
Proactive approach with excellent problem‑solving skills
Ability to work collaboratively across multiple departments
Passion for driving operational efficiency and continuous improvement

Nice to have's

Experience working within a regulated environment
Consumer credit or financial services experience
Experience with systems integrations, migrations or automation projects
Database management, coding or data extraction experience

So, what will you be doing?

Training, mentoring and supporting the Operations team
Leading operational and systems-based projects from planning through to delivery
Managing project plans, timelines, risks and stakeholder communications
Coordinating testing, implementation and post-launch support
Supporting the onboarding of new business partners and service providers
Creating and maintaining accurate records within CRM and internal systems
Setting up onboarding documentation, system permissions and commercial information
Acting as a key contact for onboarding updates and operational queries
Working with internal teams and third‑party providers to improve systems and processes
Identifying opportunities for automation and operational efficiencies
Supporting system configuration, troubleshooting and business change activities
Producing project documentation, process maps and operational procedures
Providing senior operational support and escalation where required
Driving continuous improvement and successful adoption of new processes across the business

Helpful extras

Hybrid working with three days in the office and one day working remotely
Full‑time role worked across four days, Monday to Thursday
Opportunity to make a significant impact within a fast‑frowing business

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it's successful

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