Description

Summary/Objective

The Project Manager I is responsible for managing assigned projects throughout the entire lifecycle, from initial quoting and planning through execution and final closeout. Serving as the primary customer contact, this role ensures exceptional customer service, project profitability, Service Provider performance, and successful project outcomes. The Project Manager I proactively anticipates challenges, drives solutions, coordinates stakeholders, and strengthens customer relationships while identifying opportunities for account growth.

Essential Functions

Project Planning, Execution & Financial Management

Manage projects from initial qualification and planning through execution and closeout, including monthly project volumes ranging from $115K–$130K and beyond, with oversight of multiple projects and larger-volume ($10k+) accounts as assigned.
Develop project plans, schedules, budgets, labor and resource requirements, and installation strategies based on scope, customer requirements, site readiness, product availability, and project constraints.
Review BOMs, floor plans, drawings, and supporting documentation to develop accurate scopes of work and competitive project estimates and quotes.
Manage project costs, service provider pricing, budgets, and financial performance; identify project risks and take corrective action to maintain profitability.
Monitor project progress, milestones, and deliverables.
Coordinate teams, Service Providers, and other stakeholders to resolve issues and ensure safe, compliant project execution within customer requirements.

Customer Experience, Team Collaboration & Account Management

• Serve as the primary customer contact throughout the project lifecycle, managing expectations, communication, project updates, issue resolution, and overall customer satisfaction.

• Develop and maintain customer relationships through proactive communication, planning discussions, post-project follow-up, and timely, professional resolution of concerns and escalations.

• Collaborate with Team Leads, Sales, Outreach, and other internal departments on customer reviews.

• Provides direction and support to Project Coordinators and other internal team members while retaining overall accountability for assigned projects, meetings, account planning, and growth opportunities.

• Identify opportunities to expand customer relationships, support account growth, and develop solutions that address customer needs before issues negatively affect the customer experience.

Service Provider Management & Project Quality

Select, coordinate, and manage qualified Service Providers based on project requirements, capabilities, performance, pricing, availability, and quality standards.
Communicate project scope, schedules, site requirements, safety expectations, and quality standards to Service Providers to support project readiness and execution.
Evaluate Service Provider performance and workmanship, address issues, and ensure compliance with project requirements and quality standards through timely feedback and corrective action.
Ensure project oversight, reporting, punch management, and required PPM/Punch compliance are completed in accordance with established service and quality standards.

Project Documentation, Reporting & Closeout

Maintain accurate project documentation, including schedules, scope changes, site conditions, installation updates, completion records, and supporting documentation.
Monitor project financials and operational reports; resolve discrepancies and outstanding items.
Coordinate project closeout, ensuring all work, punch lists, customer concerns, documentation, and outstanding requirements are completed and projects are ready for final invoicing.
Capture project lessons learned, communicate relevant updates, and collaborate with internal teams to improve processes, documentation, and future project execution.

Position Success Criteria

Project Ownership & Accountability.
Customer Relationship Management & Communication.
Planning, Organization & Time Management.
Financial Acumen & Profitability Management.
Proactive Problem Solving & Decision-Making.
Initiative & Sense of Urgency.

Supervisory Responsibility

No direct supervisory duties, though management of projects includes directing project related activities of the project team members.

Work Environment

This job generally operates in a professional office environment and is expected to operate standard office equipment such as a computer, printer, etc.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Prolonged periods sitting or standing at a desk and working on a computer.
May occasionally lift objects up to 15 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This position regularly requires long hours and occasional weekend work.

Travel: 20% - 30%

Installnet maintains a national reach through our vendor network. Some projects may require out-of-the-area and overnight travel, which will vary depending on the project.

Education and Experience

Bachelor’s degree in a related industry. Years of industry and professional experience may be substituted for education.
At least one (1) year of experience in project management or a related field; or any equivalent combination of experience and training that provides the required knowledge, skills and abilities; 2+ years preferred.
Project Management Professional certification (CAPM/PMP) is preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Installnet offers a benefits program which includes healthcare (single and family coverage available), retirement plan with employer contribution, paid leave, will preparation services, legal services, and more.

Installnet is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.

Requirements

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