iTech AG seeks a Technical Project Manager to lead delivery and training for a federal enterprise ServiceNow implementation. The role coordinates the project team and client stakeholders across planning, configuration, migration, testing, go-live, and knowledge transfer. The initial work covers IT service management, strategic portfolio management, and migration of Jira and Confluence data. Additional modules may enter scope if ordered.

ROLES AND RESPONSIBILITIES

Lead kickoff, discovery workshops, sprint planning, demonstrations, user acceptance testing coordination, go-live preparation, and post-launch handoff
Maintain the work management plan, delivery schedule, staffing assignments, risk and issue registers, dependencies, decisions, and project status reports
Facilitate two-week delivery sprints, maintain a prioritized backlog, translate requirements into user stories and acceptance criteria, and track work through testing and approval
Coordinate weekly technical discussions and monthly progress reviews with client and contractor stakeholders; clearly communicate status and escalations
Work with technical leads to coordinate ServiceNow ITSM and SPM implementation and approved Jira and Confluence migration, including validation and cutover planning
Develop or coordinate role-based training materials, quick-reference guides, and knowledge articles; deliver instructor-led training before go-live and advanced sessions thereafter
Track required deliverables and quality evidence; partner with the Government project manager and technical leads to resolve issues within approved scope, hours, and security requirements
Other duties as assigned

MINIMUM QUALIFICATIONS

At least 10 years of overall experience leading all phases of diverse information technology (IT) projects
Experience managing project schedules, risks, stakeholder communications, requirements, testing, and delivery across multidisciplinary teams
Ability to develop and deliver user training and guide operational knowledge transfer
Ability to support Eastern Time core hours and travel to client facilities for scheduled project activities
Ability to perform essential job duties and responsibilities, with or without reasonable accommodations

EDUCATION AND CERTIFICATIONS

Bachelor's Degree or equivalent years of experience

PREFERRED QUALIFICATIONS

Project or product leadership on federal ServiceNow implementations, including workflow design and stakeholder workshops
Hands‑on experience creating user stories, managing product backlogs, leading sprint ceremonies, and facilitating program increment planning in Agile or SAFe environments
Experience mapping current and future business processes, analyzing operational data, and preparing executive‑level status reports
Experience coordinating legacy system integrations or data migration, especially Jira or Confluence
Experience developing training materials and instructing varied user groups

SECURITY CLEARANCE

Tier 1 background investigation
Drug Screening
Pursuant to government contracts, U.S. citizenship is required

PAY INFORMATION

The anticipated annual salary range for this position is $160,000 - $170,000. The final salary offered will be determined on a variety of factors, including the selected candidate's qualifications, experience, education, skills, internal equity, and market considerations, as well as contract‑specific affordability and organizational requirements. This salary range represents iTech AG's good faith estimate for this position at the time of posting, and not all candidates will qualify for the top of the range.

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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