Join to apply for the Product Planner Lead role at Keywords Studios

3 weeks ago Be among the first 25 applicants

Join to apply for the Product Planner Lead role at Keywords Studios

The Product Planner Lead is responsible for overseeing the delivery of reporting and analysis services to client for the Product Planner team, ensuring that all service requirements are met effectively and efficiently. This role typically focuses on the delivery of reports and analysis in support of optimizing LLM models for client. The Product Planner Lead plays a key role in coordinating between client and the Product Planners and ensuring that the agreed service level agreements (SLAs) are met. Additionally, the Product Planner Lead, will oversee the team of Product Planners, managing the performance.
Please note that this position is not directly related to gaming; it focuses on AI engine development.
Key Responsibilities And Activities
Service Delivery Management :

Ensure that the AI Research services are delivered to the client according to agreed service levels
Monitor and manage performance, adjusting as needed to meet targets and service levels.

Performance Monitoring :

Track key performance indicators (KPIs) and service level agreements (SLAs) to ensure services are meeting the expected standards
Address performance issues or gaps and develop corrective actions to improve results.

Customer Relationship:

Act as the primary point of contact for clients regarding service issues, escalations, and requests
Ensure customer satisfaction by resolving issues quickly and maintaining clear communication
Build and maintain strong relationships with clients, understanding their unique networking requirements and delivering tailored solutions.

Team Management:

Lead and coordinate the team responsible for service delivery, ensuring roles and responsibilities are well defined
Provide support and guidance to team members to improve their performance and productivity
Ensure all parties are aligned and working collaboratively to meet project goals and deliver exceptional service outcomes.

Security and Compliance:

Identify potential risks to service delivery and develop mitigation plans
Ensure that the service delivery process is flexible enough to address unforeseen challenges
Ensure all service delivery processes align with zero trust security principles and industry compliance standards.

Reporting and Analysis :

Prepare and present reports on service performance, issues, and resolutions to senior management or stakeholders
Analyze trends in service delivery, customer feedback, and operational performance to drive decision-making.

Continuous Improvement :

Identify areas where service delivery can be improved and implement new processes, tools, or strategies
Ensure that service delivery processes are continuously reviewed and refined for efficiency and effectiveness

Requirements

Bachelor's degree in Computer Science, Cognitive Science, Business, or a related field
Proven experience in service delivery management within the AI or Software services industry
Strong understanding of Prompt Engineering, AI fundamentals, and LLMs
Demonstrated success in managing customer satisfaction and service excellence in a high-tech environment
Excellent communication and interpersonal skills, with the ability to articulate complex concepts to both technical and non-technical stakeholders
Management Skills: 1+ years' experience in leading teams with larger than 3 people
This role requires availability during Pacific Time (PST) business hours

Benefits

Base pay of $29/h - $35/h, depending on experience
Benefits package including Medical, Dental and Vision
Vacation and sick leave - Keywords offers vacation accrued at 15 days per calendar year, 2 floaters and sick leave accrued at 56 hours per year (unless otherwise required by local laws), based on a 40 hour work week
Life & Disability coverage
Paid Basic and AD&D insurance
Voluntary Legal, Accident, Critical Illness and Hospital Indemnity coverage
Voluntary FSA
401(k) retirement plan

Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
Note to Recruitment Agencies
Please be advised that Keywords Studios does not consider unsolicited resumes, or any form of contact initiated by unauthorized third parties, including recruitment or placement agencies, unless a pre-existing, valid agreement is in place. Any fees incurred by unauthorized third parties will not be compensated by Keywords Studios.
Privacy Notice
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at Information: EN
Studio: Keywords Studios
Location: Americas, United States
Area of Work:
Service: Globalize
Employment Type: Permanent
Working Pattern: Full Time, On-site

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Contract

Job function

Job function
Other
Industries
IT Services and IT Consulting

Referrals increase your chances of interviewing at Keywords Studios by 2x

Sign in to set job alerts for “Product Planner” roles.

California, United States $45.00-$60.00 2 days ago

San Francisco, CA $125,000.00-$145,000.00 2 weeks ago

San Francisco, CA $150,000.00-$190,000.00 2 days ago

Principal Product Manager, Identity and Access Management

San Francisco, CA $174,600.00-$252,625.00 2 weeks ago

Senior Technical Product Marketing Manager

San Francisco, CA $150,000.00-$200,000.00 6 months ago

San Francisco, CA $108,800.00-$160,000.00 5 days ago

Senior/Staff Product Manager - Internal Automations

San Francisco, CA $180,000.00-$220,000.00 3 days ago

San Francisco, CA $170,000.00-$205,000.00 2 weeks ago

San Francisco, CA $190,000.00-$240,000.00 3 days ago

San Francisco, CA $120,000.00-$170,000.00 4 days ago

CatchProbe Product Marketing and Sales Manager

Redwood City, CA $100.00-$140.00 2 weeks ago

Senior Manager, Product Marketing – B2B SaaS (Content & Campaigns)

San Francisco, CA $132,000.00-$189,600.00 2 weeks ago

San Francisco, CA $175,000.00-$230,000.00 3 weeks ago

San Mateo, CA $120,000.00-$160,000.00 1 week ago

Senior Product Marketing Manager, Migrations

San Francisco, CA $137,700.00-$199,750.00 2 weeks ago

Senior Product Marketing Manager, Platform and Migrations

San Francisco, CA $135,600.00-$200,900.00 2 weeks ago

Manager, Software Engineering - AI Product

San Francisco, CA $81,000.00-$130,000.00 3 weeks ago

San Francisco, CA $180,000.00-$220,000.00 9 months ago

Redwood City, CA $110,000.00-$150,000.00 3 days ago

San Francisco, CA $120,000.00-$215,000.00 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Seniority level

Seniority level

Employment type

Employment type

Job function

Job function

Industries

Sign in to set job alerts for “Product Planner” roles.

Principal Product Manager, Identity and Access Management

Senior Technical Product Marketing Manager

Senior/Staff Product Manager - Internal Automations

CatchProbe Product Marketing and Sales Manager

Senior Manager, Product Marketing – B2B SaaS (Content & Campaigns)

Senior Product Marketing Manager, Migrations

Senior Product Marketing Manager, Platform and Migrations

Manager, Software Engineering - AI Product

Keywords Studios Project Manager Jobs

Latest Jobs

Product Planner Lead