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The Senior Product Manager – Order Management System (OMS) will lead the development, deployment, and continuous improvement of technology solutions for our retail operations within OMS. This role requires a blend of strategic thinking, technical expertise, and hands-on project management to deliver products that meet both customer and business needs. You will work closely with cross-functional teams, including engineering, design, and marketing to ensure alignment and successful implementation.

Overview

The Senior Product Manager, OMS is responsible for guiding product strategy and execution to optimize order management for retail operations.

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, David Yurman, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, e-Commerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

Responsibilities

Partner with cross functional teams to identify pain points and opportunities for product improvement
Communicate product updates and progress to internal and external stakeholders
Develop and maintain product roadmap aligned with company goals
Leverage data analytics and user feedback to inform product decisions
Collaborate with stakeholders to gather requirements and prioritize features
Stay updated on industry trends and emerging technologies in retail and e-commerce

What you will bring

Bachelor's degree in engineering or appropriate work experience in successful e-commerce order/inventory management domain
3+ years’ experience in product management, ideally in retail technology, e-commerce or related industry
3+ years' experience in Product, end user design, and / or software delivery
Understanding of cloud technologies, APIs, and integrations
3+ of years working with B2B SaaS products
Experience with Omni Channel processes across front end stores, e-Commerce and fulfillment
Experience with Atlassian suite (JIRA, Confluence, JPD), MySQL, Figma (or other UI/UX tools)
Familiarity with retail systems such as POS, ERP, CRM and inventory management software

As a member of the KWI team you will receive

Full Medical, Dental and Vision
Free gym in the building
Generous PTO policy
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

Working arrangements

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days are Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We also host regular in-person events and provide a range of on-site amenities.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Product Management
Industries: Software Development

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