Title: Business Improvement Project Manager

Contract Type : Permanent, Full-Time, 35 hours

Salary: From£57,094 per annum (London weighted salary) or £49,502 per annum (Regional salary), dependant on experience

Grade: 10

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Benefits include:

Excellent pension plan (up to 6% double contribution)
28 days Annual Leave rising to 31 days with length of service + Bank Holidays
Westfield Health Cash Plan
non-contributory life assurance
up to 21 hours volunteering paid days
lifestyle benefits
Employee Assistance Programme
many more …

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Business Improvement Team at L&Q:

As part of our Business Improvement Team within L&Q’s Strategy & Performance Directorate, the successful candidate will be responsible for driving operational excellence delivered through a variety of smaller service and business improvement projects supporting our strategic objectives..

You will join an agile, high-performing and values driven team at the heart of L&Q programme of change and improvement, tasked with helping to turn L&Q’s next five-year Corporate Strategy into reality.

Our Corporate Strategy highlights our priorities as well as how these will be underpinned through ‘operational excellence’. For L&Q, this means delivering the best solution for our customers through reliable, consistent and repeatable products and services. We want our customers to know what to expect of us, and know that we will deliver on this, time and time again.

L&Q has recently established a Centre of Excellence and the successful candidate will play a pivotal role in enabling operational excellence by delivering a wide range of projects working with colleagues from across L&Q. One day might include running process improvement workshops, another might be delivering a classroom based Continuous Improvement sessions then coaching the successful candidates to help them translate what they’ve learnt in the classroom in real operational situations. All of the projects that you’d be working on will have a singular theme and that is to make L&Q and its services and products operationally excellent.

The successful candidate will report to one of the Senior Business Improvement Managers.
You will need to have a proven track record of business/service improvement delivery, with a structured approach that uses continuous improvement and lean techniques to identify and deliver change.

Your impact in the role:

Successful delivery of a wide range of projects including Small & Medium Change and Process Improvement Projects.
Driving our Process & Continuous Improvement agenda by delivering training and coaching for teams across the business directly contributing to a highly professional centre of excellence approach.
You will support colleagues across the organisation to help them understand their own processes, identify waste & inefficiency and then use Lean tools and techniques to remove that waste & inefficiency improving outcomes for customers both internal & external.
The successful candidate will operate across all areas of L&Q, developing excellent relationships with colleagues in operational and support teams.

What you’ll bring:

A strong ability to actively listen, negotiate, challenge and influence at all levels.
Ability to work collaboratively but possess the confidence to make clear and reasoned decisions as required.
Experience and understanding of developing continuous improvement activities in the wider business, including implementation of its cultural mindset.
Extensive experience of designing and redesigning processes as well as identifying pain points for improvement.
Strong ability to self-manage goals, targets and outputs is required in order to deliver effective change with pace.
Experience and understanding of implementing service redesign and Lean/Continuous Improvement techniques.
A sound grasp of project management and change management techniques and have acquired demonstrable experience of delivery.
The capability to quickly acquire in depth knowledge of L&Q’s business processes and systems.

Project Management.
Change Management.
Communication and influencing.

If you require any reasonable adjustments at any stage during this process, including application stage, please email

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework , which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here .

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Location: London - Stratford or Manchester - Trafford

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