Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.

Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

The Building Maintenance division is at the forefront of our commitment to safe and quality housing. We are currently evolving our approach to legal disrepair, placing a strong emphasis on compliance with Awaab’s Law and the proactive implementation of Alternative Dispute Resolution (ADR) strategies. By joining our team, you will be instrumental in driving this innovative shift, helping us to resolve disputes earlier, improve service delivery for our residents, and ensure our housing standards remain exemplary.

Key Responsibilities

As Project Manager, you will:

Lead and manage projects
Work across the building maintenance teams, surveying ADR and disrepair cases, and providing operational support where needed.
Oversee the planning, delivery, monitoring, and evaluation of ADR activity.
Work closely with internal teams, external partners, legal services, complaints teams, and senior stakeholders.
Support the development of policies, procedures, and best practice guidance.
Monitor performance, risks, budgets, and outcomes, producing reports for senior management.
Identify opportunities to improve efficiency, accessibility, and customer experience.
Ensure disputes are handled in a fair, timely, and legally compliant manner.
Promote the use of mediation, negotiation, early resolution, and other ADR approaches across the authority.
Provide leadership, support, and guidance to the ADR Disrepair and Surveying teams.

As Project Manager, you are a strategic leader with a results-oriented approach and a commitment to equality and diversity. You bring proven experience in project management, specifically focused on overseeing ADR and disrepair cases within building maintenance. You possess strong leadership capabilities, expertise in managing complex projects and financial budgets, and a solid understanding of Awaab’s Law and ADR/Disrepair methodologies. Your excellent communication skills will enable you to build consensus and handle sensitive conversations with empathy.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

Closing date for applications: 02 September ) Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

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London Borough of Hackney Project Manager Jobs

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Project Manager – Building Maintenance