Summary

Coordinate and supervise program and staff providing a full array of individual, group and rehabilitative services to persons adversely affected by chemical abuse or dependency, in a residential setting. Maintain oversight of both clinical and programmatic operations of the program. Ensure person-centered care is provided to all residents.

Schedule

Full-Time: Monday–Friday 8am-4:30pm

Essential Duties And Responsibilities

Responsible for planning, directing, coordinating, and overseeing all aspects of the program, to include but not limited to, staff meetings, utilization reviews, and quality assurance measures in compliance with regulations.
Responsible for the day‑to‑day clinical operations.
Review and sign off on clinical documentation; maintain patient files in accordance with OASAS regulations.
Develop and post staff schedules; process time sheets and time off requests.
Supervise staff according to agency and OASAS guidelines; maintain supervision notes and logs.
Responsible for interviewing, onboarding, orientation and annual reviews, staff development, education, training, and disciplinary action for supervisees; provide in‑service training for staff.
Be accessible to all staff for direction in handling client concerns, crisis and incidents, which includes providing guidance and direction of reporting requirements.
Develop orientation procedures and keep orientation manuals updated with current regulations and procedures.
Utilize the electronic health records to maintain client records, complete reports and scan documentation.
Prepare for and facilitate multidisciplinary treatment team meetings and maintain meeting minutes; coordinate with outpatient and vocational services for care collaboration.
Review the appropriateness of admissions and discharges for the program.
Provide clinical services in the areas of individual and group counseling as needed.
Engage residents in the development of a full range of independent living skill activities to include good nutrition, physical and mental health practices; supervise and participate with residents during recreational, vocational and educational activities.
Coordinate with other community agencies for client referrals and coordination of care.
Coordinate with the Residential Billing Liaison to assist with patient insurance related tasks/issues.
Responsible for oversight of self‑administration of medications.
Be available for patient support, encouragement, and direction when needed.
Transport residents as needed.
Provide services in a culturally and linguistically competent and sensitive manner.
Conduct regular house and bed checks according to program policies and procedures.
Maintain the program with the established budget; coordinate with the Assistant Program Manager in the management of program supplies and consumables to ensure adequate supplies; supervise staff responsible for food purchasing, storage, and utilization.
Coordinate with the Assistant Program Manager in the oversight of physical plant operations.
Ensure the program meets all directives and guidelines of OASAS and other regulatory agencies; update the policies and procedures manual as needed.
Have general oversight of building safety and program audits; maintain a safe environment to ensure the welfare of patients; alert Director of Residential Services of imminent physical plant safety concerns.
Ensure the delivery of prompt medical attention in cases of illness or accident and complete untoward incident reports and documentation as required. Utilize the on‑call system as needed.
Manage the program’s petty cash and account for all spending.
Responsible for implementation of quality improvement procedures.
Participate in assigned meetings and committees.
Participate in the on‑call rotation for residential programs and utilize the on‑call system as needed.
Attend and participate in relevant training while maintaining credential.
Complete required reports for both the agency and OASAS.
Participate in agency activities.
Convey information inter‑intra agency.
Other related duties as assigned.

Supervisory Responsibilities

Directly supervise all clinical staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Possess a CASAC (Credentialed Alcoholism and Substance Abuse Counselor) certification OR
Be a QHP (Qualified Health Professional) and have five years of full‑time experience in SUD, or related treatment field, with three years of clinical experience, and able to provide clinical supervision according to the OASAS Scope of Practice.

Certifications, Licenses, Registrations

Must maintain a valid Driver’s License.

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