Working Pattern: Hybrid (Onsite 3 days a week)

The Opportunity

MandM is evolving how we deliver change, combining structured project delivery with product-led ways of working. We are looking for a strong, adaptable tech Project Manager—a true "safe pair of hands"—to lead our most substantial, complex initiatives.

This isn't just about executing someone else's plan. You will have a front-row seat in redesigning how delivery projects run, helping to shape how our entire department operates. You'll navigate a mix of scales, owning everything from early-stage discovery phases and up-funnel planning through to core technical execution.

Who Are we?

MandM is one of the biggest employers in Herefordshire and one of Europe’s leading online, off-price retailers, selling branded Fashion, Sport & Outdoor products for Men, Women and Children.

We offer our customers fantastic value by partnering with companies we have built long-term relationships with, enabling us to offer our customers big household names and up-and-coming brands, giving fantastic value all year round.

We are located in the heart of Hereford City Centre in our brand new, state of the art office. The modern, stylish workspace was designed to encourage collaborative working, teamwork and creativity - everything that MandM is all about.

As our business continues to grow we are recruiting for a talented Senior Project Manager to join our growing team.

Why not come be a part of our journey to success and take advantage of all MandM can offer you!

More than a role

Giving Back: 2 days paid volunteering to support a cause you care about

Career Growth: Opportunity to grow

Staff Discounts: Stay stylish with our exclusive discounts.

Generous Holiday Allowance: Enjoy 5 weeks of well-deserved breaks. You even have the option to buy an extra week

Birthday Delight: Take your special day off to celebrate YOU

The Role Scope

Reporting directly to the Head of Delivery, you will lead initiatives that require expert coordination across Technology, Product, and broader business operations. You will operate on the project delivery side of the department, navigating a mix of project scales and managing the intersection of structured governance and Agile growth.

Role key responsibilities

Lead the delivery of complex, large-scale technical initiatives, comfortably balancing a mix of project scales to ensure successful outcomes.
Own and manage structured delivery plans (Waterfall / APM), maintaining tight control over scope, timelines, and quality while operating within Agile environments.
Work in close partnership with Technology teams, requiring a strong understanding of modern engineering environments and how iterative software practices impact project timelines.
Take full ownership of project financial tracking, forecasting, and budget control.
Maintain strong governance, providing consistent and transparent reporting on progress to leadership and stakeholders.
Master the details: manage milestones, dependencies, and sequencing for a smooth delivery flow across internal teams and third-party vendors.
Proactively drive early-stage discovery phases and up-funnel planning, transforming ambiguous business challenges into structured, technically feasible project tracks.
Identify and mitigate project risks and dependencies early, maintaining delivery momentum across complex, multi-team workstreams.
Act as a primary point of contact for stakeholders, ensuring clear communication and alignment across Technology, Product, and broader business teams.
Work closely with Business Analysts, Product Managers, and Engineers to ensure delivery is well-sequenced and aligned with product and business strategy.
Help redesign how delivery projects run, establishing and shaping new ways of working and department processes from the ground up.
Mentorship: Provide day-to-day guidance and mentorship to another Project Manager, helping to build a consistent, high-performing delivery culture across the team.

About You

Project Delivery Expertise: A proven track record of setting up and running complex, end-to-end technical projects. You can demonstrate exactly how you establish project frameworks and maintain tight control over scope, timelines, and budgets.
Varied Industry Experience: While e-commerce or digital retail experience is highly desirable, we welcome strong technical PMs who have worked across multiple diverse industries, bringing a broad perspective to problem-solving.
Discovery & Lifecycle Knowledge: Proven experience navigating the "discovery" space. You understand the software development lifecycle and how to shape project parameters before execution begins.
The Right Mindset: You are highly collaborative, accessible, and supportive of your colleagues, but you have the confidence to stand your ground, manage stakeholder expectations, and protect project delivery metrics.
Tooling Proficiency: Confident and proficient in using Jira and Confluence to track, sequence, and document delivery.

About Us

MandM is a leading e-commerce and retail company that values collaboration and innovation across all our operations.

Why Join MandM?

Shape the Future of Delivery: Have a front-row seat in redesigning how delivery projects run and actively help shape how our department operates.
Lead High-Impact Initiatives: Take ownership of substantial, cross-functional initiatives that are central to our ongoing business evolution.
Empower and Mentor: Provide day-to-day guidance to another Project Manager, helping us build our internal delivery capability with the potential for formal line management down the line.

If you are motivated by driving delivery excellence, navigating discovery spaces, and helping others to succeed, we’d love to hear from you.

Our Values

At MandM, our employees are driven by a shared commitment to excellence and making a real impact in the industry. We pride ourselves on upholding these core values in everything we do.

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