Job Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time.Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

Department Overview

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, where our vision is to “Always be a... people led, product centric, forward-thinking & trusted technology partner ”.

The Director of Technical Product Management , is responsible for the technical enablement of Enterprise Service Management. This includes technical ownership for a group of technology portfolios and products primarily on the ServiceNow platform. This position is responsible for driving end-to-end delivery across all technology products and portfolios within their work group. They work closely with the business partner leadership to influence business strategy and develop technology roadmaps, providing thought leadership and advisory on current and future capabilities and solutions to business problems using technology. They supervise the development and launch of new technology products and features. They implement product strategies, conducting market research, and collaborating with multi-functional teams to bring products to market. This position reports to Sr. Director, Technical Product Management – EPP, Core Solutions.

This is an exciting opportunity for an expert technology leader to help shape the transformation of EPP products and services to the entire McDonald’s environment.

Accountabilities & Responsibilities:

Partner engagement & management
Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions.
Tech and product leadership
Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets.
Leverage internal and external knowledge to optimize our technology offering. Leads and inspires innovative thinking, approaches, and solutions to address complex operational and technology challenges
Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion.
Team leadership and development
Create a product centric organization and foster agile ways of working.
Build and lead a high-performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations.
Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches.
Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities.
Vendor management
Develop and maintain strong relationships with vendor partners and service providers. Manage vendor contracts, service level agreements, and performance evaluations.
Collaborate with VMO, procurement and legal teams to negotiate contracts and ensure compliance with vendor agreements. Stay updated on vendor roadmaps and product updates to align with our application/product strategy.
Drive high availability, resilient operating model
Provide guidance and oversight day-to-day operations of applications, ensuring system availability, stability, and performance.
Presides over design configuration decisions to ensure a seamless user experience that aligns with the platform design strategy
Has ownership and oversight of the platform instances, the core platform team, and any issues
Collaborate within the greater technology organization to establish and maintain efficient application infrastructure, including servers, databases, and interfaces.
Ensure standard processes are followed for incident management, organizational change, and problem resolution.
Monitor system performance, identify areas for improvement, and implement appropriate measures to enhance application reliability and user experience.

Qualifications

Shown expertise in overseeing top-performing product and engineering teams, influencing relevant parties, and steering projects that necessitate adaptability
7–10+ years in Enterprise Service Management, Digital Employee Experience, enterprise platforms, or digital transformation roles
3 years of ServiceNow experience with responsibilities for the overall strategy, implementation, and optimization of an organization's ServiceNow platform
Bachelor’s degree or equivalent experience in Business, Technology, Computer Science, Engineering or related field
Strong management experience and leadership knowledge in assigned domain area
Broad knowledge in assigned domain area, including the latest technology trends and applicable use cases
Experience managing in a matrixed environment, with ability to collaborate and work multi-functionally with leaders at all levels.
Comfortable with change and multiple priorities in a fast-paced environment.
Experience leading agile self-managed product teams of multiple sizes and types
Experience in new product integration to successfully incorporate new products into the existing product portfolio.
Experience in managing product releases to ensure successful product launch and adoption.
Highly qualified working collaboratively with business partners to solve complex technical challenges
Possess effective communication, storytelling, negotiation, influencing, discernment, and problem-solving skills
Strong innovation skills to identify, develop, and make improvements to techniques, procedures, services, or products
Experience applying data and reporting to present key business cases, make informed business decisions, and facilitate continuous improvement
Strong positive thinking that include creating a safe environment to learn, challenge, accept risk taking and a willingness to be wrong

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

Salary Ranges $168,350.00 - $218,860.00

Additional Information:

Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

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