Overview

In this role you shape and deliver organisational change within large transformation programmes for Credera’s clients. You will lead and influence cross‑functional teams to ensure clear, timely communications across technology delivery, business change, and stakeholders. You help clients maximise adoption of new processes, systems and roles while developing the Programme Leadership capability internally. The position blends client work, collateral development, and bid support within a flexible hybrid model.

Pay / Benefits

competitive salary
comprehensive benefits package
personalised development opportunities
global collaboration opportunities
flexible hybrid working model
career progression potential

Responsibilities

Lead client communications across technology delivery programmes to ensure consistent messaging
Develop and deliver structured communication plans for migration, testing, cutover and hypercare
Apply Business Change methodology to maximise user engagement and adoption
Coordinate communications across delivery teams to ensure integrated messaging
Produce artefacts like stakeholder plans, user journeys and hypercare updates
Act as trusted advisor on best practices during high‑risk delivery phases (go-live, stabilisation)
Translate complex technical activities into audience‑appropriate messaging
Identify and mitigate communication risks during migration and cutover
Support user engagement during testing phases (UAT readiness, participation, feedback)
Drive continuous improvement through feedback and lessons learned
Pass BPSS screening for the role

Key requirements

Experience leading client communications and engagement across technology delivery programmes
Ability to translate complex technical activities into clear messaging
Strong stakeholder management and advisory capabilities
Familiarity with go-live and stabilisation activities
Experience coordinating cross‑functional delivery teams (technology, change, business)
Knowledge of testing, cutover, go-live and hypercare phases is desirable

collaborative mindset
strong stakeholder management
proactive problem solving
strong understanding of testing, cutover, go-live and hypercare phases
experience with cloud, data, platforms
AI or Agentic techniques such as GitHub CoPilot or Claude Code (desirable)

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