Human Resources Manager at Neutrino Advisory

As an HRSD Product Analyst , you will play a critical role in supporting the HRSD Product Manager during run the business (RTB) activities , as well as project support. You will be able to get vast experience within various applications in ServiceNow, but primarily be working under the HRSD (Employee Workflows) scope and applications gathering, documenting, testing, and releasing core functionality for the business teams across our Employee Experience (EX) function at Adobe, such as Payroll, Equity, Benefits, HR, Global Mobility, etc.

Responsibilities

Co-lead discovery with HR COEs (Payroll, Benefits, Leave, ER, Mobility) to map current vs target journeys, intake, and SLAs ; rationalize services to a single COE each.
Co-author PRDs, epics, and user stories with acceptance criteria
Design per COE service components: catalog items/record producers, case/task templates, SLAs, notifications, Quick Messages, and workspace layouts.
Build routing models: AWA queues, skills, schedules, capacity; remove double routing; define exception/overflow logic.
Write functional specs for HRSD and HR Agent Workspace (UI Builder pages, record headers, side panels, related lists)
Partner on integrations (Workday/Payroll/Equity/Identity): field mappings, source of truth, error handling, observability
Author ATF test cases for critical paths; define Instance Scan rules; support UAT by persona and accessibility checks.
Support reporting and dashboard creation and maintenance
Support UAT and hypercare
Operate in CI/CD: update set/source control hygiene
Maintain RAID/logs
Business stakeholder management and communications for RTB and project requirements
Rationalizing business requirements and translating them into technical requirements

Requirements

4 years of experience as a Product/Business Analysis
2 years of experience in ServiceNow HRSD
Ability to work onsite 1-2 days per week in San Jose, CA
Strong HRSD architecture knowledge and hands-on experience in HRSD configurations
Ability to write precise requirements, epics, stories, and acceptance criteria
Experience using Jira

Certifications

ServiceNow System Admin certification (required)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology

Industries

Business Consulting and Services

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Neutrino Advisory, an Inc 5000 Company Project Manager Jobs

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