Location: 6625 Excellence Way, Plano, TX, USA

Duration: 12 months+

Korean Bilingual preferred - not required

Fully Onsite /Schedule: Fully onsite (Mon - Fri, 9:00 AM - 6:00 PM)

Job Description:

Skills required:

Maintain a high level of technical knowledge within the Samsung Dacor Home Appliance and Electronic Products, both Sales, Product & Customer Care Departments.
Manage to enhance service expertise by reviewing service contents for products and functions and providing improvements for service contents.
Development, preparation and critical review of technical reports, technical documents, test procedures, user guides, installation and maintenance manuals.

Position:

Analyze current STG status to determine extent of missing contents for Dacor
Determine models missing from STG
Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
Collaborate with PI Team to add missing models to STG
Prioritize models with high service demand/warranty portion
Review Service & Training Manuals and create content for new models prior to launch

Requirements:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering preferred
2-3 years experiences in Engineering or Technical Field / Home Appliance field

Beeline Position Summary:

The main function of a product specialist is to be the subject matter expert on a product through its development. The typical product specialist will provide technical advice to customers concerning their product

Job Responsibilities:

Demonstrates the value of a product technology to advance customers objectives
Provides insight and thought leadership to customers concerning applicability of highly complex products Analyzes and applies industry, competition and market knowledge to present the positive value of our solutions.
Recommends product and service configurations to assist with any system design and integration necessary
Developing and implementing a company-wide go-to-market plan, working with all departments to execute
Ensure product quality expectations are defined and known across the team

Skills:

Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills.
Ability to work independently and manage ones time.
Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods.
Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods.

Education/Experience:

Bachelor's degree in a related field required. MBA or other related advanced degree preferred.
2-4 years experience required.

Key Notes & Attributes:

Bachelor’s degree in Electrical Engineering, Mechanical Engineering or equivelant Home Appliance experience
Analyze current STG status to determine extent of missing contents for Dacor
Determine models missing from STG
Check for content types including Error Codes, Service Guides, Exploded View, Wire Diagrams, etc.
Collaborate with PI Team to add missing models to STG
Prioritize models with high service demand/warranty portion
Review Service & Training Manuals and create content for new models prior to launch
0-2 years experiences in Engineering or Technical Field / Home Appliance field

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