JOB DESCRIPTION

Project Manager will drive business growth by building strong client relationships, managing strategic accounts, and delivering high-quality food safety and certification solutions. Serve as a trusted advisor to clients, providing consultation, education, and support on food safety programs while ensuring successful project execution and customer satisfaction.

RESPONSIBILITIES

Manage and grow a portfolio of key accounts, fostering long-term partnerships and identifying new business opportunities.
Lead cross-functional projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
Monitor account performance, customer satisfaction, and business development metrics.
Develop and implement process improvements to enhance operational efficiency and client experience.
Coordinate re-quoting activities, contract renewals, and service expansions.
Collaborate with internal stakeholders to optimize workflows and deliver value-driven solutions.
Prepare and deliver business summaries, performance reports, and project updates to clients, ensuring clear communication and alignment on objectives, timelines, and expectations.

Act as the primary point of contact for customers, providing guidance on food safety and certification services.

QUALIFICATIONS

Core Competencies

Key Account Management
Advanced English
Project Management
Customer Success & Relationship Building
Business Development
Process Improvement & Workflow Optimization
Food Safety Management Systems (BRCGS, SQF, FSSC 22000)
Customer Satisfaction & Retention Strategies
Cross-Functional Team Leadership
Presentation & Communication Skills
Data-Driven Account Management
Strategic Planning & Problem Solving
Attention to Detail and Execution Excellence

NSF International is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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