The IT Project Manager leads technology projects for Paysign's pharmaceutical patient affordability programs, from the client Project Agreement through go-live and handoff. This role owns project plans, schedules, risk tracking, and client communication for assigned projects, and coordinates the internal teams and vendors who deliver the work. Hands-on project management experience in patient affordability or another regulated healthcare setting is required.

Essential Functions and Responsibilities

Act as the primary liaison between manufacturer clients and Paysign internal teams on assigned technology projects.
Lead development of the Project Agreement, including scope, deliverables, timeline, and roles, and obtain sign-off from the client and Paysign.
Build and maintain project plans, including milestones, tasks, dependencies, dates, and assigned owners.
Run team meetings with the Business Analyst, Product, Engineering, Data, Quality Assurance, and Patient Affordability operations, and drive milestones to completion.
Identify, track, and mitigate risks, and work through day-to-day program problems as they come up.
Work with the Business Analyst on change requests, and update the project plan and timeline once changes are approved.
Publish status reports on progress, issues, and recommended actions for clients, vendors, and internal leadership, following the Project Sponsor's direction on client messaging.
Coordinate client demonstrations and user acceptance testing with the Business Analyst, and obtain client sign-off on deliverables.
Plan go-live and cutover, including readiness reviews, rollback plans, and post-launch support.
Oversee development of user manuals, training materials, and turnover documentation for handoff to clients and Paysign operations.
Create project templates and client reports, and submit report specifications to Engineering or Data when new reporting is needed.
Remain the client's point of contact through the post-launch transition period.
Escalate schedule risks, unresolved blockers, and client-impacting issues to the Project Sponsor.
Lead post-project reviews and apply lessons learned to Paysign's implementation process and delivery standards.

Organizational Interactions

Project Sponsor: Approves major scope and timeline decisions, directs the client communication approach, and resolves issues the Project Manager escalates.
Business Analyst: Owns requirements, process analysis, and UAT content, and partners with the Project Manager on change requests. The Project Manager runs the schedule and delivery around that work.
Product, Engineering, Data, and Quality Assurance: Build, test, and release deliverables.
Patient Affordability Leadership and Operations: Primary business partner. Receives delivered solutions at handoff.
Client Services: Owns ongoing client relationships and commitments.
Manufacturer Clients and External Partners: Clients approve project agreements and deliverables. Vendors and other partners supply external resources as assigned.

Required Skills/Abilities

Project planning, scheduling, and risk management
Running sprints and rapid development cycles
Excellent written and verbal communication skills with clients and internal teams
Presenting to large internal and external audiences
Understanding of software development, testing, and deployment, including hardware and software installation
Experience working in an IT compliance environment
Proficiency with project tracking, documentation, and reporting tools
Jira and Confluence experience preferred
Tableau and Tableau Cloud experience preferred
Working knowledge of Salesforce and Workday preferred
Familiarity with AWS, MongoDB, and the MERN stack preferred

Minimum Qualifications

Bachelor's degree in computer science, information systems, or a related technical field
Five or more years of IT project management experience in a medium-to-large software, technology, or healthcare environment
Pharmaceutical patient affordability experience, such as copay assistance, patient support programs, hub services, pharmacy claims, or benefit administration
Experience in Agile or hybrid delivery environments
Track record delivering client-facing software implementations
Project Management Professional (PMP) or other PMI certification preferred
Fintech, payment processing, healthcare technology, or other regulated industry experience preferred

Supervisory Responsibilities/Accountabilities

This position does not have supervisory responsibilities/accountabilities.

Working Conditions

Work is performed in an indoor office environment using standard office equipment.
General office physical requirements include frequent sitting, extensive computer and keyboard use, walking and standing for long periods, and lifting less than 20 pounds.
Data Privacy: This role handles PHI, PII, confidential client information, and payment data and must follow Paysign privacy and security policies, including incident reporting.

Travel: This position does not normally require overnight travel.

Remote Work: This position is on-site in Henderson, NV, and is not eligible for remote work.

This position description is subject to change to meet the needs of the business. It lists the primary functions and requirements of the role and is not all-inclusive.

Paysign is an equal opportunity employer.

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