This role is responsible for driving operational efficiency and effectiveness through end-to-end project and program management across multiple industries. The Senior Project Manager leads day-to-day project management activities using established PMO standards, methodologies, and systems to ensure consistent, high-quality delivery of client-facing initiatives.

The position applies disciplined project management practices to align delivery with organizational priorities, financial targets, and customer satisfaction objectives. This role partners cross-functionally to ensure projects meet budget, profitability, quality, and service-level expectations, while enabling a seamless transition from project delivery to ongoing operations.

Key Responsibilities

Execute standardized PMO processes and methodologies across all phases of project delivery, including:
Project Planning: initiation, estimation, resourcing, scheduling, budgeting
Project Controls: monitoring progress, identifying risks and conflicts, managing scope, schedule, cost, profit, and quality, and implementing corrective actions
Relationship Management: client engagement, project team leadership, and change management
Support proposal development and assist with contract and subcontract negotiations in collaboration with sales and legal teams
Prepare and manage project-related contractual documentation, including Statements of Work, master service agreements, licensing agreements, and post-implementation support arrangements
Develop comprehensive project roadmaps aligned with stakeholder input, including work breakdown structures, requirements definition, cost estimates, milestone schedules, risk plans, and communication strategies
Establish project milestones and ensure adherence to approved schedules and delivery plans; proactively resolve delivery challenges through resource allocation or scope adjustments
Lead and coordinate cross-functional project teams, including technical, professional, and administrative contributors
Manage project execution using a pragmatic blend of project management methodologies to achieve KPIs, financial targets, service levels, and client satisfaction objectives
Serve as the primary client contact for assigned projects, facilitating regular project reviews addressing cost, schedule, risks, and performance
Identify opportunities to expand client engagements or support enhancement initiatives, including managing estimates, approvals, and delivery planning
Communicate project status, risks, and performance metrics to leadership, steering committees, and key stakeholders
Proactively manage project risks and issues, escalating as appropriate to ensure timely resolution
Promote collaboration across departments to support organizational priorities and successful project delivery
Contribute to the continuous improvement and maturity of project management practices within the PMO
Achieve performance targets and KPIs established by leadership
Perform additional duties as assigned

Knowledge, Skills, and Abilities

Accountability

Demonstrates ownership of outcomes and understands the connection between individual responsibilities and organizational goals. Proactively identifies improvement opportunities and takes responsibility for results.

Customer Focus

Maintains a strong service orientation, balancing client satisfaction with operational efficiency and cost control. Anticipates customer needs and seeks innovative ways to enhance service delivery.

Business Acumen

Applies sound business judgment to decision-making, aligning project execution with strategic objectives. Leverages technology and data to support informed, cost-effective decisions and cross-functional alignment.

Decision Making

Makes timely, well-reasoned decisions based on analysis, experience, and judgment. Effectively resolves complex issues while balancing short-term needs and long-term outcomes.

Results Orientation

Demonstrates a strong commitment to meeting and exceeding performance expectations, with a focus on continuous improvement and delivery excellence.

Education & Experience

Bachelor’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent relevant experience
Project management certifications (PMP, Agile, Scrum, Six Sigma, or similar) preferred
Minimum of 5 years of project management experience within a technology or professional services environment
Strong understanding of delivering complex projects while balancing customer experience and financial performance
Exceptional collaboration, communication, and stakeholder management skills
Proven experience managing risk, resolving conflict, and leading cross-functional teams
Ability to work effectively across multiple internal functions to optimize delivery and resolve issues
Demonstrated experience driving process improvement and operational efficiency initiatives
End-to-end process mindset with experience leading organizational change and managing its impact
Experience exercising sound judgment in managing team and performance-related challenges
Proficiency with common project, reporting, and business systems (e.g., scheduling tools, document management platforms, CRM/ERP systems)
Ability and willingness to travel up to 20%

Supervisory Responsibility

This role may provide project leadership and direction to assigned team members but does not have formal people-management responsibility.

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