Must be located in NYC. This is a full-time role. Our team is in-person Monday-Thursday, with Fridays optional WFH. You can also anticipate additional support required evenings or weekends to support on IRL events, and occasional travel throughout the US.
About Pickle
Pickle is a peer-to-peer rental marketplace unlocking the value of the billions of underutilized items sitting in consumers' closets. We make it easy to rent high-quality items exactly when you need them - with fast, convenient fulfillment and an on-demand experience that's as seamless as shopping.
We're building a new kind of commerce layer: one powered by dynamic local supply, where access is more convenient than ownership. Pickle is now live nationwide and scaling rapidly in key markets including NYC, LA, Miami, Dallas, Austin, Chicago, with 400K+ items listed for rent.
Backed by our Series A (FirstMark, Craft), we're moving fast and building the future of access-driven shopping.
About The Role
We're hiring a Community Programs Lead to own and scale Pickle's Growth Fellow and Brand Ambassador ecosystem nationwide (and beyond!).
This role is responsible for turning our community into a consistent, scalable growth engine . You'll define how our programs are structured, manage cohorts across markets, and ensure we're driving high-quality activations, referrals, and real marketplace activity.
This is a highly operational, people-heavy role - ideal for someone who loves building systems, managing distributed communities, connecting and motivating program members on a daily basis, and driving measurable outcomes through people.
Responsibilities
Program Strategy & Structure

Define and evolve the structure, incentives, and expectations for Growth Fellows and Brand Ambassadors
Build scalable systems to support program growth across markets
Identify opportunities to improve performance and drive efficiency

Program Ownership & Execution

Own execution of:
- Growth Fellows (non-undergrad: city, MBA, etc.)
- Brand Ambassador program
Manage strategy & oversee execution of College Growth Fellow program
Manage full cohorts across multiple markets
Drive consistent, high-quality activations across markets
Ensure Fellows and Ambassadors are activating weekly in-market (events, referrals, etc
Lead onboarding, training, and weekly communication (calls, check-ins, performance tracking)

Systems, Tracking & Optimization

Track program performance across key metrics and markets
Monitor cohort engagement, output, and retention
Continuously refine playbooks for onboarding, activations, engagement
Identify operational improvements, opportunities to automate and build repeatable systems to scale what works
Ensure alignment between community programs and broader growth and brand initiatives

Who You Are

4-7 years of experience in community, programs, operations, or growth roles
Experience managing ambassador programs, campus reps, or distributed communities / programs
Highly organized - you can manage multiple cohorts, markets, and timelines simultaneously without dropping the ball
Strong operator - you build structure, systems, and accountability while continuing to execute; you've built scalable systems with measurable results
People-oriented - you love to hop on a call, connect with people and you're great at motivating and managing communities
Data-driven - you track performance and optimize based on results
Scrappy and resourceful - you can drive results (and motivate others to drive results) without large budgets
Strong communicator - clear, consistent, and able to manage many stakeholders
Comfortable in fast-paced, high-growth environments

Nice to Have

Experience with marketplace or consumer app growth
Experience running community-led events or activations
Background in fashion, creators, or community-driven brands
Early stage startup experience
Active Pickle user or strong familiarity with the product

Benefits

Competitive compensation + equity
Healthcare (Medical, Dental, Vision)
Take what you need paid time off
MealPal credits for lunch
Stipend to set up your workspace
Work directly with founders and leadership
Professional development + coaching
Pickle credits (yes, we want you using the product!)
Team events, offsites, and strong IRL culture
NYC office (Tribeca)

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