EPOS Project Manager

12-Month Contract | Leading UK Hospitality & Retail Group

Location: London, Yorkshire or the Midlands
Contract Duration: 12 months
Working Arrangement: Office-based / Hybrid, with UK-wide travel as required
Sector: Hospitality, Retail & Technology

The Opportunity

We are recruiting an experienced EPOS Project Manager to lead the delivery of a major EPOS implementation and rollout programme for a leading hospitality and retail group operating across the UK.

This is a 12-month contract opportunity to manage the end-to-end delivery of EPOS projects across multiple sites, ensuring systems are implemented on time, within budget and to the required operational standards.

Working closely with internal stakeholders, technology providers, EPOS vendors and site operations teams, you will oversee project planning, installation, configuration, testing, training and go-live activities across a diverse hospitality and retail estate.

The successful candidate will have a strong background in EPOS or POS implementations, multi-site technology rollouts and stakeholder management within hospitality, retail or a similarly fast-paced, multi-location environment.

Key Responsibilities

Lead the end-to-end delivery of EPOS implementation and rollout projects across multiple UK sites.
Develop and maintain project plans, milestones, budgets, resource schedules and delivery timelines.
Coordinate EPOS suppliers, hardware providers, software vendors, installation engineers and third-party contractors.
Manage site surveys, installation planning, system configuration, testing and deployment activities.
Oversee system integration with back-office platforms, payment solutions, stock management, finance and reporting systems.
Coordinate user acceptance testing (UAT), defect resolution and operational sign-off.
Manage pilot deployments and phased rollouts, ensuring lessons learned are incorporated into subsequent implementations.
Work closely with hospitality and retail operations teams to minimise disruption to trading.
Coordinate training, communications and change management to ensure successful adoption by site teams.
Identify project risks, issues and dependencies, implementing mitigation plans where necessary.
Provide regular project reporting, status updates and escalation of critical issues to senior stakeholders.
Manage budgets, supplier performance, project documentation and post-implementation reviews.
Ensure all deployments meet agreed technical, operational, security and quality standards.

Essential Experience

Proven experience managing EPOS, POS or retail technology implementation projects.
Experience delivering multi-site technology rollouts across hospitality, retail, leisure or similar environments.
Strong project management skills, including planning, budgeting, risk management and stakeholder reporting.
Experience managing third-party suppliers, technology vendors and installation teams.
Understanding of EPOS hardware, software, payment terminals, peripherals and associated integrations.
Experience coordinating testing, deployment, training and go-live support.
Excellent communication, organisation and problem-solving skills.
Ability to manage competing priorities and deliver projects to tight deadlines.
Flexibility to travel to sites across the UK when required.

Desirable Experience

Experience working with large hospitality groups, restaurant chains, pubs, hotels or multi-site retailers.
Knowledge of EPOS platforms such as Oracle MICROS, NCR Voyix, Toshiba, Zonal, EPoSnow, Lightspeed or ICRTouch.
Experience with payment service providers, loyalty systems, stock management and back-office integrations.
Experience managing simultaneous rollouts across geographically dispersed sites.
Relevant project management qualifications, such as PRINCE2, APM or PMP.

Location & Working Arrangements

The successful candidate can be based from an office in London, Yorkshire or the Midlands , with travel to operational sites across the UK as required.

The role will involve close collaboration with central project teams, suppliers and site-based stakeholders. Some flexibility may be required to support out-of-hours installations, testing and go-live activities to minimise disruption to trading.

Contract Details

Salary: £50k FTC
Contract: 6 months +
Location: London, Yorkshire or the Midlands Office Base
Client: Leading UK hospitality and retail group
Project: EPOS implementation and multi-site rollout
Start Date: To be confirmed

Please call Clare on (phone number removed) for ore details and please apply to this advert to prompt a callback

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