About the Role

PMO Lead/Program Director combines direct Program Management responsibilities with the management and supervision of a high‑performing team of PTC Project and Program Managers. In this role you manage the PTC Professional Services PMO, support the delivery of services projects, meet financial and customer satisfaction goals, and drive continuous improvement in services delivery processes.

Key Responsibilities

Program Director Responsibilities

Own program governance and ensure alignment with customer business objectives and PTC strategic vision.
Develop and manage multi‑year roadmaps for PLM/ALM adoption and integration.
Serve as a trusted advisor to executive stakeholders, providing thought leadership on digital thread, product lifecycle optimization, and enterprise architecture.
Oversee a portfolio of projects, ensuring delivery excellence, risk mitigation, and measurable business value.
Collaborate with PTC R&D, Customer Success, and partner ecosystem to drive innovation and best practices.
Lead executive‑level workshops and business case development for PLM/ALM initiatives.
Ensure compliance with governance frameworks and manage escalations effectively.
May manage a team of project and program managers.

PMO Lead Responsibilities

Direct management of a team of PTC Professional Services project and Program Managers.
Mentor, coach, and develop the team.
Recruit, hire, and retain an experienced project management team that can advise partners and deliver direct PTC implementations.
Perform regular reviews of Project Health and overall performance for the entire portfolio of active delivery projects, including financial, schedule, scope, and customer satisfaction.
Advise and provide regular input on enhancements for Services Excellence in governance, methodology, tooling, and quality assurance.
Develop and maintain Professional Services Delivery Methodology.
Identify skill gaps in the consulting team and provide feedback on the performance of consultants.
Collaborate closely with PTC Professional Services Management to achieve financial goals.

Required Qualifications

US Person required – US citizenship or GC holder only. Role not eligible for sponsorship.
5+ years of experience in PLM/ALM program leadership with strong expertise in PTC related technologies.
Proven track record of managing enterprise‑level transformation programs in manufacturing or high‑tech industries.
5+ years of experience in delivering AI solutions to customers and utilizing AI to transform Services Excellence.
Exceptional communication, executive engagement, and stakeholder management skills.
Bachelor’s degree required; advanced degree preferred.
PMP or PgMP certification is highly desirable.

Preferred Skills

Experience with PLM, ALM, CAD, SLM, and digital thread strategies.
Familiarity with Agile, waterfall, and hybrid delivery models at scale.
Strong financial acumen for budgeting and ROI analysis.
Ability to influence C‑suite executives and drive consensus across global organizations.
Direct experience in developing processes and project delivery methodology specific to consulting services.

Benefits

The anticipated annual salary range for this position is between $141,000 and $185,000, encompassing base salary and on‑target incentive compensation. Eligible employees have the opportunity to become PTC shareholders through the Employee Share Purchase Program (ESPP), which allows the purchase of discounted PTC stock. Certain roles may also be eligible for participation in other equity programs. In addition, employees may receive medical, dental and vision insurance, paid time off, sick leave, tuition reimbursement, 401(k) contributions with employer match, flexible spending accounts, life insurance, disability coverage, and, for office‑assigned employees, a generous commuter subsidy. All benefits are subject to plan eligibility and other terms and conditions.

EEO Statement

Proud to be an Equal Opportunity Employer, we welcome applicants from all backgrounds and hire without regard to race, national origin, religion, age, color, ethnicity, ancestry, marital status, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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