Content Manager

The Content Manager is a fast-paced, dynamic, content-centric role that allows you to directly impact the quality of Fidelity's services by collaborating with business partners to craft and execute content solutions that meet their mission. If you are a skilled content writing professional who is passionate about the user experience, who can manage multiple priorities in a constantly evolving environment, and who understands how internal content can drive better business outcomes, we want to meet with you!

The mission of the team is to support Fidelity associates in delivering an exceptional client and participant experience by providing timely, relevant, and easy-to-use content. They support three major platforms that are critical associate tools within Workplace Investing: Associate Benefits Library (ABL), Plan Bulletin, and Plan Profile.

Content Writing - The team provides governance over content styles and standards to promote consistency across the platforms. They collaborate with subject matter experts and end users to develop innovative solutions that meet associate needs. Also, they promote straight-through processing to reduce cycle times.

Responsibilities

Produce timely, high quality, easy to use content solutions that drive the achievement of key performance objectives
Offer and implement solutions that consider current business needs and available technologies, while anticipating future environmental changes to products, services, and systems
Promote business leader understanding of how content can improve business outcomes and consistently produce solutions with measurable impact on the operating environment
Support Associate Content Management & Experience transformation efforts that increase process automation, make content easier to produce and consume

Qualifications

Excellent technical writing skills and ability to balance multiple workstreams simultaneously
Adept at directing succinct, clear, and effective content solutions for diverse content consumers
A passion for content planning, creation, management, and execution to optimize customer experiences
Experience with content management systems, grouping/tagging content, and maintaining taxonomies
Deep understanding of authoring and content management principles
Proven experience in establishing and maintaining content standards across the organization
Ability to collaborate with others to understand their unique needs and propose targeted solutions
Ability to partner with peers and business partners to build and implement successful content solutions
Use a data-informed approach to identify and prioritize opportunities, and to measure solution impact
Apply associate feedback, user research, and business performance metrics to drive content improvements
Build effective relationships at all levels of the organization
Ability to lead projects, maintain project timelines, and influence direction without explicit authority
Comfortable working with cross-functional, highly matrixed teams, in a fast-paced Agile environment

About reacHIRE

reacHIRE is changing the trajectory for individuals in the workplace by partnering with forward-thinking companies. reacHIRE believes a career break shouldn't be a career breaker. At the end of the program, you may be eligible for full-time or extended contracting work, but it is not guaranteed. Either way, you'll become part of the reacHIRE team, join with a cohort of fellow Returners, and we will provide 360-degree support via Aurora, along with a dedicated Program Manager to ensure your success every step of your journey back to work!

Our return-to-work program participants come from all walks of life, and so do we. At reacHIRE, the sum of our individual differences, life experiences, and self-expression is what makes us great. Be you and reach higher!

Please note:

reacHIRE will reasonably accommodate applicants with disabilities who need adjustments in order to complete the application or interview process. For assistance with your application please contact: Sarah White at
reacHIRE is unable to sponsor program participants for the duration of our return-to-work programs.

What's great about working at Fidelity Investments?

At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Fidelity Investments is an equal opportunity employer.

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