Position Overview

The Manager, Customer Payments & Cash Automation is a leadership role responsible for ownership and advancement of Realty Income’s customer payment experience and cash application automation capabilities within the Invoice‑to‑Cash (I2C) value stream. Reporting to the VP of Finance Operations, the role leads projects and workflows at the intersection of Finance Operations, Technology, Data, and Client Experience, ensuring how customers pay (portal, wire, ACH) is efficient, governed, and continuously improved.

Responsibilities

Customer Payments & Experience
- Own end‑to‑end customer payment strategy, including portal, ACH, and wire enablement.
- Drive a consistent, scalable payment experience that improves adoption and reduces friction.
- Govern banking instruction processes, including onboarding, validation, and controls.
- Oversee customer statements, portal payments, and dunning workflows.
Cash Application & Automation
- Lead the design and continuous improvement of cash application automation, including remittance processing, matching logic, and posting strategies.
- Define frameworks linking payments, remittance data, and open receivables.
- Optimize automation through tolerance rules, confidence thresholds, and exception management.
- Partner with Finance leadership to balance automation efficiency with control requirements.
AI, Data & Technology
- Apply AI and advanced analytics to improve payment matching and remittance association.
- Partner with Technology and Data teams to build scalable, governed automation solutions.
- Evaluate and implement tools, including business case development, requirements, and integration.
- Ensure solutions are scalable, auditable, and aligned with data governance standards.
Change Management & Continuous Improvement
- Act as liaison between Finance Operations, Accounting, Technology, and Data teams for cash automation initiatives.
- Partner with Accounts Receivable to identify repeatable exception patterns and translate them to automation opportunities.
- Maintain an automation backlog, continuously prioritizing improvements that reduce manual processing and improve accuracy.
- Translate business requirements into clear specifications and support communication, implementation, and testing (UAT) of enhancements.
- Partner with the Business Analyst team for documentation, reporting, and coordination support.
Technology Optimization & Reporting
- Own the cash application technology ecosystem, including ERP and supporting platforms.
- Drive system enhancements to increase auto application and reduce manual effort.
- Establish and monitor key metrics, including automation rates, exception volume, and posting accuracy.
Customer Communications & Continuous Improvement
- Improve customer statement delivery and dunning processes through standardized, technology‑enabled workflows.
- Ensure alignment between customer communications and cash application processes.
- Act as a cross‑functional leader across Finance, Accounting, Technology, and Data.
- Identify repeatable issues, maintain an automation backlog, and drive continuous improvement.

Qualifications

Bachelor’s degree in Finance, Accounting, Business, or related field.
5+ years of experience leading projects or programs within Finance Operations, Accounting, or Cash Application.
Proven experience leading automation, system implementation, or process transformation initiatives.
Experience designing automation solutions, including rule‑based workflows and AI or advanced matching systems.
Strong analytical skills with experience using tools such as SQL, Python, or Power BI.
Understanding of financial controls, audit requirements, and process accuracy.
Ability to translate business challenges into scalable automation strategies.
Strong problem solving, communication, and stakeholder management skills.
Advanced proficiency in Microsoft 365 tools, including Excel and PowerPoint.
Experience with ERP systems (Yardi preferred) and payment or banking platforms.
Familiarity with data integration, APIs, and modern automation concepts.
Real estate or multi‑entity environment experience preferred.

Benefits and Compensation

Salary range: $98,416 – $124,766 – $149,981. Pay at the high end may be considered for candidates with exceptional experience and skills. Annual discretionary bonus and stock award, and a total compensation package based on experience, performance, and market data. Benefits include healthcare, dental, and vision insurance for employees and eligible dependents; 401(k) retirement plan with a 50% match up to 6% of eligible compensation; generous PTO accrual; 12 paid holidays; paid volunteer time; and other wellness, financial, and work/lifestyle‑specific benefits.

EEO & Accessibility

Realty Income is an Equal Opportunity Employer. If you require accessibility support to submit your application or other reasonable accommodations to participate in the recruitment process, please contact , or call 800‑375‑6700.

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