Are you an experienced Project and Operations Manager ready to take on a new and exciting challenge?

Role summary

The Project and Operations Manager is responsible for the successful planning and delivery of RFID Discovery solutions across our global customer base.

Working closely with our sales teams, technical consultants, software developers, solution engineers, third-party partners, and customers, you will manage projects throughout their full lifecycle - from initial discovery phase through design, delivery, implementation, validation, training, customer acceptance and transition into operational support.

You will ensure projects are delivered safely, on time, within budget and to agreed quality standards with all appropriate documentation, whilst maintaining excellent customer relationships and promoting best practice throughout the project lifecycle.

Location

Hybrid (Remote / Milton Keynes) – Occasional UK & International Travel

Reports to

Head of Delivery (or appropriate manager)

Key responsibilities

Project Delivery

Own the full project lifecycle from initiation through planning, execution, deployment, training, customer acceptance and operational handover.
Deliver multiple concurrent global projects within agreed scope, timescales, budget and quality objectives.
Develop and maintain detailed project plans, schedules and resource plans.
Define project objectives, scope, deliverables, milestones and acceptance criteria.
Support creation of proposals, Scope of Works, User Requirement Specifications
Coordinate site surveys, software development timelines, infrastructure/server setup, hardware delivery and installation, testing, training and go-live activities.
Monitor project progress against agreed milestones and proactively manage any deviations with the team
Coordinate User Acceptance Testing (UAT) and customer sign-off where applicable.
Capture lessons learned and contribute towards continual improvement initiatives.
Manage change requests and raise risks and issues as they occur.
Act as the primary customer contact throughout project delivery.
Build trusted relationships with customers, suppliers, implementation partners and internal stakeholders.
Facilitate project workshops, progress meetings and steering group reviews.
Ensure customer requirements are understood, documented and managed throughout delivery by all stakeholders
Manage customer expectations through clear communication and effective issue resolution, preventing scope drift at all times.
Support commercial teams by identifying opportunities for future project phases and enhancements.

Planning & Resource Management

Produce and maintain project documentation including:
- Project Plans (GANTT)
- Technical Proposals
- Statements of Work
- RAID Logs
- Status Reports
- Change Requests
- Project Closure Documentation
Coordinate internal and external project resources.
Work closely with Software Development, Client Infrastructure/IT Teams, Professional Services, Consultants, Engineers, Support and Commercial teams.
Support project forecasting, milestone planning and budget management.
Monitor estimated versus actual effort to improve future resource planning.

Risk, Governance & Commercial Management

Maintain project RAID logs, meeting transcripts, action lists.
Identify and manage project risks, issues, assumptions and dependencies.
Manage project scope and change requests through agreed governance processes.
Ensure delivery remains aligned with contractual commitments, Statements of Work, and internal ISO and QMS compliance.
Escalate significant project risks, commercial issues, and deviations from internal processes appropriately.
Maintain accurate project documentation in accordance with company quality procedures.

Inventory and commissioning

Contribute to day-to-day operational activities beyond core responsibilities, supporting inventory management, commissioning, implementation, asset tracking, and other operational tasks as required to facilitate efficient project delivery.

Global Delivery

Coordinate project activities across the UK and international regions.
Work collaboratively with regional delivery teams and implementation partners.
Support international implementation planning and knowledge sharing.
Successful delivery of projects on time and within budget.
High levels of customer satisfaction.
Accurate project documentation and reporting.
Effective resource coordination and communication.
Proactive management of project risks and change requests.
Successful customer acceptance and operational handover.
Continuous improvement of project delivery processes.

Key relationships

Internal

Sales & Business Development
Software Development
Technical Consultants
Customer Support
Product Management

External

Customers / End Users
Infrastructure & IT
Implementation Partners
Third-party Suppliers
Project Teams
SME’s

Person Specification

Qualifications

Degree-level education or equivalent industry experience.

Experience

Minimum five years' Project Management experience.
Successful delivery of software or technology implementation projects.
Stakeholder management across technical and business audiences.
Budget, resource and schedule management.
Risk, issue and change management.

Skills

Excellent planning and organisational skills.
Strong communication and interpersonal skills.
Excellent customer relationship management.
Strong analytical and problem-solving ability.
Proficient with Microsoft 365 and modern project management software.
Ability to manage competing priorities.
Willingness to travel within the UK and internationally.
Experience within RFID, RTLS, IoT or enterprise software.
Experience within Healthcare, Life Sciences, Manufacturing or regulated industries.
Knowledge of Agile and Hybrid delivery methodologies.
Awareness of ISO 9001 and ISO 27001 management systems.

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