Overview

Rural Physicians Group (RPG) is a rapidly growing service line management company providing high-quality Hospitalist, General Surgery, Orthopedic Surgery, Emergency Medicine, and multi-specialty Tele Health solutions to more than 50 rural hospitals. RPG partners with hospitals to design, launch, and sustain programs that improve patient outcomes, provider satisfaction, and operational efficiency in rural communities.

RPG’s mission is, “Bringing rural hospitals and providers together to enhance the care of their community.” We are currently seeking a full time Regional Program Director to help us with this mission.

This is a travel-heavy position (about 50%). Candidates should be comfortable spending significant time on the road.

Position Summary

The Regional Program Director (RPD) will serve 15-20 locations located in our core states. Success will require travel up to 50% of the time (depending on the situation) including on-site visits for 1-2 days in duration several times a month, and occasional working time outside of standard business hours.

The position works under the supervision of the Chief Medical Officer, works in a dyad model along with the Regional Medical Director(s), works directly with Chief Hospitalists/Physician Leaders and Senior Executives in the execution of responsibilities. Hospital and Clinical Experience is preferred.

This is a terrific advancement role for a relationship and results-driven leader who wants to be the point person for solving and preventing problems and developing deep relationships. The ideal candidate is friendly, attentive, conscientious, responsive, exhibits advanced critical thinking and organizational skills and is excellent in partnering to create solutions.

Key Responsibilities

Develop rapport through frequent (minimum monthly) check-in phone calls with 100% of partner hospitals
Schedule, prepare for, and lead onsite annual executive reviews for 100% of partner hospitals
Create prioritized action plans for 100% of issues for partner hospitals; make assignments, deadlines and follow up with responsible teammates
Achieve Net Promoter Score (NPS) ("How likely are you to recommend Rural Physicians Group"): 80% response rate and achieve CEO NPS of 8/10 or higher
Provide facility onboarding detail to ensure new providers are aware of facility critical success factors and key pressure points
Engage RPG Regional Medical Director and local Chief Hospitalists in problem solving
Lead Regional program overview meetings, presenting the health status of each program to Executive Leadership Team on a monthly cadence
Lead internal meetings across multiple departments (Regional Workshops) on a bi-weekly cadence (every two weeks)
Assist Provider Operations Coordinator team with ensuring 24/7 coverage and engaging facility leadership as needed
Lead and manage new program launches, including on-site visits and virtual meetings with internal departments and hospital administrators
Identify facility workflows and opportunities for improvement
Identify opportunities for additional RPG service lines in current partner facilities
Maintain accurate and current customer data in database
Work with the Chief Medical Officer on any ad hoc administrative duties
Mentor and work collaboratively with other RPD team members for the betterment of the group
Help train new RPD team members to be successful in their new roles
Project management of various projects that drive value to the organization
Other duties as assigned

Qualifications

Master’s degree – healthcare related is preferred
5+ years’ experience with RPG or 10+ years’ experience in Sr. level management
5+ years’ experience in a healthcare setting – CAH is a plus
Excellent problem solving and critical thinking skills
Friendly, attentive, and responsive
Effective management skills with multiple projects

Benefits

A competitive salary
Incentivized bonus plan
Ability to work remotely from home when not traveling
Self-managed Flexible PTO policy
Insurance Plans for medical, dental, and vision
401(k) with company match
Health Savings Account
Basic Life Insurance coverage
Cell phone allowance

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